About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer as part of the Voice Implementation team within Technology. This team configures and implements CISCO voice over IP Platforms, site builds, hard and softphones, voice mails, and auto-attendants. The team is also responsible for documenting customer requirements, build cutsheets, providing day one support and training to end users. The ideal candidate would have adept experience with ordering circuits, Direct Inward Dial (DID) numbers update inventory applications, change management, and service orders.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.

• Work with vendors and other technical personnel for problem resolution.

• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.

• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of experience with Cisco Unified Communications Manager (CUCM)

• 4+ years of experience with Cisco Voice Mail

Desired Qualifications:

• experience with Cisco Emergency Responder (CER)

• experience using the ServiceNow platform for change management

• experience with voice networks

• customer service experience with both internal and external customers

Job Expectations

• This role is not eligible for visa sponsorship

• This is not a remote role

• This role does not offer relocation assistance

Posting End Date:

9 Nov 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-413962