Job Description

Insight Globals client is seeking Credit & Collections Representatives to join their team on a temporary basis, with the potential for full-time employment. This trainee role is designed to develop the skills necessary to become a proficient Credit Specialist. The role involves handling both inbound and outbound calls to assist customers in resolving delinquent accounts, calculating bill security deposits, making payment arrangements, answering credit-related inquiries, and processing payments efficiently. Operating in a metrics-driven environment, the position requires strong customer service skills, the ability to handle difficult conversations with empathy and confidence, and a focus on accuracy and quality. Excellent communication and negotiation skills are essential for success in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Customer Service Experience

High School Diploma

Ability to work Technical Systems Prior Credit & Collections Experience

enQuesta, Omnia, or DebtMaster

Microsoft Office Experience

Fair Debt collection Practice Act knowledge null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.