Job Summary

The Data Management Technician creates and maintains accurate records of EPB's system in a timely, cost-effective manner. Facility records are created and maintained by utilizing the data management tools in place to represent both EPB's electric and fiber systems.

Duties and Responsibilities

• Create and maintain accurate graphical information of EPB’s fiber and electric system via the current graphics software package.

• Maintain accurate customer information for outage management analysis.

• Prioritize day-to-day tasks such as simple tickets, trouble calls, CSAs, premise fixes, audit requests, LCP audits, job postings and closings with limited guidance and direction.

• Assist field techs with fiber trouble calls in a timely manner while correcting errors in EPB’s records systems.

• Work quickly and accurately as information in the fiber systems is dependent on having the correct premise which results in how the orders are placed and the services are installed.

• Create and maintain an accurate graphical representation of EPB’s substations including wiring diagrams, schematics, point-to-point drawings, electrical layouts, one-lines, foundation prints, etc.

• Submit appropriate reports in a timely manner as requested.

• Assist with beta testing for upgrades on EPB’s systems and assist with MSAG E911 validations.

• A requirement of this position is to be able to work unplanned overtime as needed and be able to serve on-call as requested.

  Education and Experience

• Associates Degree in CAD, Associates Degree in Electrical Engineering with CAD training, or equivalent experience.

• Possess knowledge of the basic office tools provided on each PC (Word, Excel, Access, and PowerPoint). In addition, the candidate should have the knowledge or the ability to quickly learn other EPB applications such as Outlook, IBM, enQuesta, Power Plan, CRM, Service Request, Microstation, FRAMME, AutoCAD, and any Web application pertinent to data management.

  Certification(s) and Other Requirements

• Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.

The Data Management Technician creates and maintains accurate records of EPB’s system in a timely, cost-effective manner. Facility records are created and maintained using data management tools to represent EPB’s fiber system.

ommunication is key in this role. Must have the ability to establish and maintain good working relationships within the department as well as other departments throughout EPB. The emphasis is working together as a team to achieve the common goal of meeting the customer’s needs in the most timely and cost-effective manner through efficient time management. This person is required to work with various groups around the company such as: Field Tech’s, Sales, Billing, Network Operations, Field Services, MDU’s, Electrical Designers, Key Customer group, and more.

• Ability to read, analyze, and interpret general business documentation as it relates to data management. the ability to write reports, workflow procedures, and business correspondence. The ability to effectively present information and respond to questions from management, field personnel, customers, and the general public in a clear and concise manner.

• Ability to read and interpret 46KV maps, distribution maps, design drawings, and quickly obtain a basic working knowledge of an electric distribution system with an understanding of EPB engineering construction standards.

• Ability to work with basic mathematical concepts such as addition, subtraction, multiplication, division, probability, and statistics. The ability to apply concepts. The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.