Program Coordinator-Residency and Records Coordinator

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by https://collegesofdistinction.com/, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a https://collegesofdistinction.com/best-colleges-of-distinction/ (CoD).

Money magazine recently named https://money.com/best-colleges/profile/eastern-washington-university/.

Tribal Land Acknowledgement

Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place---the knowledge that comes from the land.

Job Summary:

EWU is committed to supporting and promoting a diverse workforce and encourages applicants from diverse backgrounds to apply for this position.

Under supervision of the Assistant Registrar, the Residency and Records Coordinator exercises judgment in applying rules and regulations. Provide prospective, new and continuing students, program participants, staff, campus partners and/or the public with information and interpretation of program content, policies, procedures, and records and registration actions related to the program. The position handles difficult, cross-administrative department student needs concerning records and residency. Positive and efficient customer service is provided in-person, via email, and over the telephone. This position provides general programmatic support for Washington State Residency application processing, major declaration, processing complete withdrawals, etc. This position supports new staff in aspects of processes, customer relations, problem resolution and maintaining records. Identifies and recommends change to office policies and procedures that improves student access to college services.

The salary for this position is $42,552 (minimum) up to $48,960. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus