About the Role

We're seeking a dedicated individual with strong problem-solving and customer service skills to join our Sales Support team. The Sales Escalation Coordinator is the go-to person for resolving complex sales-related issues and collaborates closely with our sales team to ensure customer satisfaction and process efficiency.

Your Impact

• Coordinate timely and effective resolution of complex sales inquiries and customer issues.

• Provide process assistance and escalation support to the sales team members.

• Document interactions, inquiries, comments, and actions taken to ensure a clear and comprehensive record for future reference and seamless support.

• Ensure sales team adherence to company policies and procedures.

• Identify process improvement opportunities and sales team training needs.

• Generate comprehensive sales reports per management requests.

• Perform administrative support functions as required by Sales, Program Management, Sales Accounting, and Fraud Review.

• Research and validate customer orders prior to releasing for fulfillment.

• Work closely with the Sales Supervisors and Program Manager to identify and promote sales opportunities.

• Embrace continuous learning, expand your technical expertise, and deepen your understanding of Canon products and services.

About You: The Skills & Expertise You Bring

• Minimum of 2-4 years of experience in a customer service role

• High School Diploma or equivalent

• Ability to conduct thorough research and develop effective solutions

• Possess exceptional time management and organizational skills to prioritize tasks and meet deadlines

• Knowledge of word processing, spreadsheets, and database applications (e.g., Microsoft Office Suite)

• Maintain a punctual, reliable, and consistent attendance record

Company Overview

Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.

Statement of Policy on Equal Employment Opportunity

Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon’s policy is to:

Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.

Base decisions on employment so as to further the principle of equal employment opportunity.

Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.

Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.

Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation

Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Canon ITS is a tobacco-free work environment.

Notice to Recruiting Firms/Agencies

Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law,click here (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)

#CITS

Location US-VA-Chesapeake

Company Canon Info Technology Services

Requisition ID 32085 Category Customer Service/Support Position Type Full-Time