The Care Coordination Specialist plays a vital role in supporting individuals with short-term needs, helping them access Ryan White services each year. At AIDS Foundation Chicago and our partner agencies in Cook and the Collar Counties, you'll be the first point of contact for clients living with HIV/AIDS, connecting them to the right care and services. Your top priority is making sure they're engaged in care, so they can thrive in their health and well-being. You'll also manage a caseload of clients, documenting all interactions in our client database, ensuring they receive the support they need every step of the way.

The salary range for this role is $50,000 to $51,000 annually.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Assessments & Client Engagement

• Conduct face-to-face and over the phone assessment and reassessments every six months to assess client needs

• Complete assessments with clients to identify client's needs

• Ensure that all clients referred to services are eligible prior to the date of service

Client Service Coordination

• Refer clients to appropriate services highlighted in assessments

• Refer clients to more intensive case management services if needed

• Refer clients to other core and supportive services if determined to be necessary

• Complete emergency housing applications for eligible clients

• Complete Medication Assistance Program (MAP) applications

• Provide insurance benefits navigation as needed

• Travel to meet clients at home, clinical, or community based setting as needed

• Provide technical assistance to case managers in regards to the client database

• Compile a list of new agencies that serve persons living with HIV/AIDS and conduct outreach

• Distribute food vouchers and transportation cards according to eligibility and need

Client Data Tracking and Administrative Support

• Document encounters using designated client database

• Document need for Emergency Financial Assistance and Medical Transportation

• Identify community meeting spaces to have client meetings that are conducive to maintaining confidentiality

• Collaborate with subcontractor agencies to schedule on-site assessments/re-assessments

• Schedule client appointments both at AFC and subcontractor agencies to complete eligibility assessments

• Perform record-keeping and clerical functions (e.g., scheduling, copying, faxing, data inputting, transmitting, telephoning, taking messages, responding to written and verbal inquires, etc.) for the purpose of supporting the needs of the client

Other

• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others

• Complete at least 12 designated on-going trainings annually

• Protect organization's value and manage risk by keeping information confidential

• Perform other duties as assigned

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.

SUPERVISORY RESPONSIBILITIES

None

ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)

Minimum Qualifications

Associate's degree in a human services field OR at least one year of experience in Social Services, Health Care or related field

Basic knowledge of HIV/AIDS prevention and treatment

Preferred Qualifications

Bachelor's degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work)

Bilingual, Spanish-English

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic Knowledge of HIV/AIDS

• Case Management

• Customer Service Orientation

• HIPAA

• Integrity and Ethics

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment is representative of that found in a general office setting. Tasks involve the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds). Tasks may involve extended periods of time at a keyboard or workstation.