Job Description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatrics-Res Adm

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: 17.63 - 27.77

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Clinical and Research Support Assistant (CRSA) will assist with activities conducted by the clinic department/division, and clinical research studies, in partnership with the Principal Investigator (PI)/Physician, Co-investigator(s), other study personnel, and sponsoring agents. S/he will coordinate standard clinical research studies conducted by PI(s) and work on their clinic duties as needed to maintain a professional workflow with both clinic patients and study participants. S/he will perform a variety of routine duties involving the collection, compilation, and documentation of clinical research data, and work with the clinic staff to provide excellent customer service to new and follow up patients. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:

• High School Diploma.

• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.

• Ability to collaborate within multi-disciplinary team settings.

• Ability to adapt to change and be flexible; availability to work evenings, overnight and weekends or when shift times will vary due to business needs; ability to travel to offsite locations as needed.

• Performs other duties as assigned.

Preferred Job Qualifications:

• Bachelor’s degree in sciences or health-related discipline.

• Medical office experience.

• Prior patient contact experience.

Physical Demands:

• Ability to sit for several hours each day and remain professional and calm under stressful situations.

Competencies:

• Demonstrate advanced knowledge of Good Clinical Practices and Good Documentation Practices.

• Strong analytical and organizational skills with a high attention to details.

• Demonstrated ability to build rapport, navigate sensitive topics, and maintain confidentiality with a diverse pool of research participants and vendors.

• Strong verbal and written communication with ability to communicate complex concepts to multiple audiences.

• Excellent customer service and interpersonal skills.

Responsibilities:

Research:

• May assist with recruitment, screening and scheduling potential study participants; collection and entry of data into study case report forms and/or electronic data capture system and respond to queries in a timely manner; collect and assist with the submission of study related documents, study protocols and study protocol amendments for submission to the IRB per policy and procedure; administer structured tests and questionnaires according to research study protocols; utilize study-related technology and equipment as part of data collection procedures.

• Maintains accurate and complete documentation of signed informed consent and HIPAA Authorization forms, relevant IRB approvals, source documentation, study related communication as assigned.

• May collect, process and ship potentially biohazardous specimens.

• Gathers and prepares study-related materials for participants’ visits.

Clinic:

• Monitors Epic in-Basket and completes requests made through administrative Epic pools.

• Appropriately transfers patients to pre-registration for insurance verification.

• Prepares and disseminates patient letters and other correspondence from EPIC.

• Accesses EPIC to retrieve referrals, orders and other documentation.

• Communicate with clinical operations team to ensure appropriate patient flow.

General and combined:

• Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, and stocking of supplies; assists patients with Release of Information requests; maintains and retrieves medical records per HIM and office protocol.

• Addresses patient/participant calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical/research staff and/or receiving party to effectively handle the issue/request.

• Schedules, cancels and/or reschedules patient clinic/research appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.

• Assist patients and their families with outpatient services - referrals, insurance verifications, contact information, payment terms, etc., includes a variety of services (Mental Health, PT/OT, Specialty Physicians, Imaging, etc.)

• Works collaboratively as part of the medical practice and research team; problem solves issues by seeking out the appropriate resources.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Clinical and Research Support Assistant

Location US:IL:Chicago

Req ID 15128