Job Information
Compass Group, North America Concessions Manager - Wrigley Field in Chicago, Illinois
Levy Sector
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.
From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.
For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/
Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Concessions Manager - Wrigley Field
As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.
Detailed Responsibilities
Ensuring all stations are set up and ready for events
Supporting the recruitment and training of team members in our standards and procedures
Supervising operations during the event and troubleshooting where needed
Working with colleagues to continuously improve operational performance
Proactively engaging in processes for loss prevention
Working primarily in the concessions department, this role will also support the premium department as needed
Completing point of sale updates and regular maintenance checks
Ensuring the timely implementation and communication of promotions
Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
Managing gratis sheet process to ensure accurate tracking of any comped items
Ensuring compliance with all Payment Card Information rules
Implementing concessions production sheet to ensure accurate production and minimal wastage
Conducting progressive coaching with team members
Completion of monthly beverage wastage report
Regular equipment maintenance, e.g. beer line cleaning
Re-stocking of concessions and bars to maximize event readiness
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Supporting recruitment activities for team members and NFP’s
Holding pre-shift meetings to set the tone for events
Managing location "Keys to the Future" activities to develop future leaders
Support team member orientation training to ensure all hourly team members
NPO Group management and communication
Overseeing service standards during events to ensure a high level of the guest experience
Ensuring accurate end of month inventory completion
Managing product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Completing a monthly department safety inspection
Monthly safety training conducted for team members
Managing team member scheduling in line with demand forecasts
Verifying payroll, entering gratuities
Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
Completing events walks of the building
Supporting other properties and departments as demanded by the business
Other duties/responsibilities as assigned Job Requirements
2+ years of experience in a food and beverage operational position
Bachelor’s degree in hospitality management is preferred
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Apply to Levy today!
Levy is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates of Levy are offered many fantastic benefits.
Instapay (early access to your wages) and high interest savings both through the EVEN app
Associate Shopping Program
Health and Wellness Program
Discount Marketplace
Employee Assistance Program
Levy at Wrigley - Front Office
Compass Group, North America
- Compass Group, North America Jobs