22.00-25.00 per year $22.00-25.00 | Chicago, IL, USA | Hourly | Full Time

Key Responsibilities:

• Manage conference/hospitality calendars; confirms reservations, communicates questions to the meeting organizers, coordinates internal resources to ensure room and beverage set ups in a timely manner

• Respond to a high volume of phone calls and emails with new meeting requests and special "add-ons" for new and existing meeting requests.

• Sends initial confirmations in connection with booking of conference space which include accurate completion of the meeting request form.

• Quickly and easily identify booking conflicts or potential booking conflicts and suggest solutions

• Responsible for response and monitoring of two Outlook mailboxes

• Communicate with meeting organizers before, during, and after, where applicable to maintain a positive relationship and respond to inquiries and requests in a timely manner.

• Coordinate all post conference/debrief feedback sessions with the meeting organizers and relevant members of the operations staff so as to obtain first-hand comments and certain complex, critical, and large-scale events.

• Assists with conference room set ups where necessary

• Support various operations activities where necessary

• Other duties as assigned

Qualifications:

• HS Diploma or equivalency required; higher education preferred

• Minimum (2) years experience in conference center planning in a corporate meeting/events, or conference center environment

• Proficient in Word, Excel, Outlook, MS Teams

• MUST possess exceptional organizational skills with the ability to prioritize tasks and multi-task efficiently

• Must be adaptable to a dynamic environment while possessing strong interpersonal skills

• Excellent written, oral, and verbal customer service skills

• Able to learn new skills quickly

• Flexible and able to juggle multiple, and at times, conflicting priorities

• Strong initiative required; ability to work independently with minimal direct supervision

• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers

• Maintains confidentiality while working with highly sensitive materials

• Punctual, dependable, and dedicated to achieving operational excellence

• Maintain a consistently professional approach, with a willingness to take ownership and responsibility

• Able to walk, bend, kneel, stand, and/or sit for extended periods of time

• Able to lift or move 50lbs or greater at times