Description We are seeking a Customer Service Representative based in Chicago, Illinois, to join our team in a long-term contract role. In this position, you will primarily handle customer inquiries, maintain relationships with both internal and external customers, and serve as a vital liaison between various departments to meet customer needs.

Responsibilities:

• Taking on the role of liaison between customer service and other departments to effectively address customer needs.

• Promptly and accurately processing customer orders.

• Managing customer inquiries from distributors, end-users, and manufacturer’s reps, ensuring timely resolutions.

• Maintaining exceptional service while fostering relationships with both internal and external customers.

• Investigating customer problems or complaints and finding successful resolutions.

• Expediently handling order requirements as needed.

• Functioning efficiently within a team environment to meet business objectives.

• Undertaking additional duties as assigned by the management.

• Using Microsoft Word, Excel, and email correspondence to manage tasks and communicate effectively.

• Balancing inbound and outbound calls while maintaining a high level of customer service. Requirements

• Proficiency in answering inbound calls, demonstrating excellent telecommunication skills.

• Prior experience in a call center customer service role.

• Demonstrable expertise in customer service, with a focus on customer satisfaction and retention.

• Ability to perform data entry tasks with accuracy and attention to detail.

• Competency in email correspondence, ensuring detail oriented and timely communication.

• Familiarity with both inbound and outbound calls, managing high call volumes effectively.

• Proficiency in using Microsoft Excel for data analysis and reporting.

• Proficiency in using Microsoft Word for document creation and editing.

• Experience in order entry, ensuring accurate and timely processing of customer orders.

• Ability to schedule appointments effectively, managing multiple calendars if necessary.

• Familiarity with Sage X3 software, with a focus on its application in customer service scenarios.

The salary range for this position is $20 to $22/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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