Job Information
Publicis Groupe Director, Client Operations in Chicago, Illinois
Company Description
Infinite Roar is a full-service, brand-building, modern media powerhouse, seamlessly combining the agility and personalized attention of a boutique agency with the unrivaled resources and expertise of a global leader.
Fiercely devoted to partnering with ambitious brands driven by an insatiable hunger for growth, we harness the immense power of the Publicis Media network to drive better outcomes overnight.
At Infinite Roar, we're driven by the exhilaration of the hunt and the triumph of the catch, all the while serving as faithful guardians of our brand we serve. It’s an evocation of our heritage as a "king of the jungle," as well as a recognition of the need of aspiring leaders to outshout the competition without having to outspend it.
Under the direction of dynamic leaders with hands-on experience helping disruptor and challenger brands make outsized noise in the market, Infinite Roar delivers boutique service and insights alongside world-class buying clout, research and tools, and results.
Job Description
Overview:
The Operations Director is an integral role within the Infinite Roar team, responsible for monitoring and building internal operational processes throughout the account. The Operations Director will also be responsible for monitoring and enhancing a reporting tool used heavily throughout the account. Data integrity is of upmost importance, so a keen eye for detail and forward thinking are key attributes required for this position.
Role Objectives:
Work alongside the planning, investment, operations, finance, and reconciliation teams to execute the end-to-end financial management process inclusive of budget authorization, client billing, supplier invoice reconciliation and payment, and compliance with internal/external audit requirements
Partner with Finance and Procurement teams to deliver financial reporting and tracking (e.g. monthly analysis of planned vs. actual spend, delivery reporting, etc.)
Manage the tools, systems, and process that enable sound financial operations including planning/investment team support and training
Build strong relationships with internal stakeholders and groups, facilitating synergy between the planning and activation functions that manage day-to-day client business
Build and develop relationships with client business directors and brand teams, ensuring that client and overall data proposition is relevant and aligns with strategy direction
Drive a culture of always-on, data-driven decision making that will institutionalize the use of consumer-driven analytics in media and marketing investment planning
Grow product delivery and agency revenue organically by cross-selling and up-selling value-add analytical products across client divisions, markets & categories
Scope and direct advanced analytics projects to ensure that the deliverables are designed to answer valuable client and media team questions, and that timelines and scope are adhered to
Qualifications
The candidate must have 6-8 years of experience consulting with clients on making strategic investment decisions to improve business results
Must have a firm grasp of the end-to-end planning/buying process and how the various agency and client functions work together within that process
The successful candidate will have experience and expertise in how to intersect consulting skills, data, advanced analytics and marketing strategy to drive and improve clients’ business results
Senior resource must have strong functional understanding of contemporary marketing analytics, advertising technology and research techniques, as well as an innovative vision on how the practice should evolve to keep pace with the ever-changing marketing environment
Strong client management/consultative experience both presenting and resolving issues
Extensive experience leading and managing marketing technology projects from ideation through installation
Strong critical thinking and problem solving skills; demonstrated ability to mine data for relevant and actionable insights
Solid communication skills, able to write clearly, speak professionally, and convey complex technical concepts to a non-technical audience
Strong understanding and experience with digital media buying, KPI development, and technology practices during campaign planning and execution
Demonstrated experience with programmatic audience buying concepts and execution
Must have demonstrable quantitative skills and the ability to dig into the numbers when necessary
Must have powerful leadership qualities, as will be required to lead external and internal resources into new marketing-effectiveness territories
Must have a strong attention to detail, and be able to quality-check their teams’ work to ensure data anomalies and mistakes are caught prior to delivery to the client teams
The role requires strong management capabilities, operational as well as strategic, to ensure that guidance is given to all teams on enhancing the product as the account matures
Must be outgoing and able to integrate with fast-paced Planning and Activation teams
Requires the ability to cultivate excellent relationships with technology and research partners
Proven history of meeting deadlines in a fast-paced environment
Hands-on problem solving abilities and a “can do” approach (someone who is a both a thinker and a doer)
Additional Information
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com .
All your information will be kept confidential according to EEO guidelines.
24-7817