TradeCraft

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We are Tradecraft Outfitters. Leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices. We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance and dependability. We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea.

We are a one-stop solution providing craft coffee and tea with the equipment, training, service and accessories needed to deliver memorable experiences.

Job Summary

The FIM supports Tradecraft (TC) business nationally by managing onboarding, installation, and activation of TC products and programs within Canteen operations. This role bridges our business development and program management teams, ensuring Canteen operations and accounts succeed in their specialty coffee initiatives. The FIM serves as a brand ambassador, educator, and subject matter expert, supporting growth throughout Canteen and Compass. This position reports to the TC Director of Operations.

Responsibilities:

• Execute tasks required for each implementation, identifying opportunities, offering solutions, and resolving project issues.

• Support refresh opportunities in existing client business by working with Program Management and Clients.

• Liaise between local Canteen Operations teams, equipment vendors, coffee roasters, and tea makers for product support, parts ordering, and training.

• Understand the operations, strengths, and weaknesses of Canteen distribution centers.

• Work with the new business project manager to schedule critical installs, supporting local teams.

• Provide equipment information and recommendations to sales and operations teams.

• Seek opportunities to improve profitability and business success, including optimizing systems for operational efficiency.

• Assist in developing operational and sales training resources.

Qualifications:

• Specialty coffee experience with some operational background.

• High emotional intelligence, strong relationship management skills, and openness to feedback.

• Excellent prioritization and communication skills.

• Growth mindset with the ability to think disruptively.

• Ability to read financial statements and align actions with financial performance.

• Experience delivering tailored presentations.

• Proven success in an entrepreneurial environment, with proactive customer service abilities.

• Ability to work independently and as part of a team.

• Willingness for continuous learning and achieving subject matter expertise.

  Associates at Tradecraft are offered many fantastic benefits.

  Both full-time and part-time positions offer the following benefits to associates:

• Medical

• Dental

• Vision

• Life Insurance/AD

• Disability Insurance

• Retirement Plan

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

  In addition, full-time positions also offer the following benefits to associates:

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

  About Compass Group: Achieving leadership in the foodservice industry

  Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

  Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Req ID: 1359901

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