This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12119868

SUMMARY:This position is responsible for ensuring all incoming calls are answered and facility visitors are greeted and directed as needed.

DUTIES AND RESPONSIBILITIES:

• Answers incoming telephone calls, determines purpose of caller(s), and forwards calls to appropriate staff member or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate staff are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Maintains client confidentiality by not disclosing or affirming client whereabouts or presence at facility.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives, sorts, and routes mail, packages delivers and related items to staff and clients.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Ensures front desk remains stocked with necessary supplies.
• Files and stores documents as needed.
• Performs other related duties as assigned by management.