Help at Home is hiring a Client Intake Associate for a new location!

Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

The Intake Client Associate will be responsible for educating referral sources on Help at Home services to prospective clients across an assigned market. The Intake Client Associate will expand the Help at Home client base through direct contact with potential clients and referral sources.

Essential D uties/Responsibilities:

• Drive internal business development, including identifying and pursuing growth opportunities with existing referral sources to contribute to meeting goals.

• Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting goals.

• Represent Help at Home appropriately in the community to help spread brand awareness and contribute towards business development.

• Establish and maintain effective channels of communication to ensure efficiency of operational procedures and quality relationship management.

• Follows up on leads effectively and in a timely manner.

• Maintains the database with all sales activities.

• Assists with guiding qualified leads through their journey to the first caregiver visit in a timely manner.

• Perform other duties as assigned..

Required Skills/Abilities:

• Identifies and progresses toward meeting personal and professional goals.

• Strong problem-solving skills: ability to deal with conflict in a professional manner.

• Ability to effectively communicate externally as well as internally with all levels of the organization.

• Ability to multitask and manage multiple responsibilities.

• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

• Proficient with Microsoft Office Suite.

Education and Experience:

• High School Diploma or GED required.

• One (1) to two (2) years in sales or customer service; experience in healthcare sales preferred.

• Medicaid, Waiver and Home Healthcare experience preferred

Benefits:

• Competitive weekly pay

• Direct deposit

• Healthcare, dental, and vision insurance

• Paid time off

• 401k

• Ongoing, in-depth training opportunities

• Meaningful work with clients who need your help.

• Career growth and experience with an industry leader with 40+ years of history in high-demand field