Lead Operations Representative - 3rd Shift

Chicago, Illinois

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Line of Business Description:

Bank of America is currently seeking Lead Operations Representative role. Responsibilities may include: reporting, customer service support, reviewing and processing transactions to include closing accounts, reconciling, correspondence preparation, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

Hours:

3rd Shift Saturday night - Wednesday night 10:00pm-6:30am

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor

• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise

• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners

• Provides functional expertise knowledge to projects or initiatives relating to the business unit

• Maintains internal operational and financial controls and works within the risk appetite of the business unit

• Continues to review processes to ensure they are efficient and implements process improvement opportunities

• Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier

• Reconciles shipments and stores contents for future retrieval

• Keys customer information into the abandoned property system

• Responsible for document retention and all required box proration steps to ensure accurate recordkeeping the individual must be capable of working in a high volume and demanding continuous production environment

• Ability to understand different transaction types and document types and unique to specific instructions (such as nested transaction self-mailers, express envelopes, correspondence only, large volume transactions

Required Qualifications:

• Must be able to work in a dual control environment

• Must be able to stand, bend, and lift packages up to 25-50 lbs.

• Must be detail oriented and accurate, demonstrating they can adhere to all policies and procedures

• Must be able to work under pressure to meet strict deadlines in a fast-paced environment

• Experience with preparing detailed reports and customer correspondence

• Comfortable working on a computer to complete research, account maintenance, and reporting

• Able to work overnight

• Standing and sitting for long periods of time

Skills:

• Active Listening

• Adaptability

• Attention to Detail

• Collaboration

• Data Collection and Entry

• Critical Thinking

• Customer and Client Focus

• Oral Communications

• Planning

• Reporting

• Account Management

• Conflict Management

• Decision Making

• Inclusive Leadership

• Process Management

Shift:

3rd shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.