Platform Manager

Charlotte, North Carolina;New York, New York; Seattle, Washington; San Francisco, California; Plano, Texas; Boston, Massachusetts; Chicago, Illinois; Tampa, Florida; Phoenix, Arizona; Saint Louis, Missouri

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.

The Platform Manager will play a critical role in developing, implementing & delivering enhancements to core underwriting applications including CreditCenter, Workplace, CreditToolkit, and other supported platforms. Focusing on one application, the Platform Manager will work closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance, Risk, and external suppliers/vendors. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality geared around enhancing user experience, user adoption, or platform issues identified by client service/support organizations.

Responsibilities:

• Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes

• Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption

• Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment

• Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners

• Manages User Acceptance Testing execution and documents evidence of success prior to release

• Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals

• Become a subject matter expert in aligned platform across multiple applicable businesses (Centers, Regions, CRE, Small Business, etc.) and functions (CO/UW/LO, Analyst, CCS/WCA/CSA, Operations).

• Leverage knowledge of underwriting, monitoring, and/or fulfillment processes to design technical solutions to solve business problems.

• Candidate will either have or gain proficiency within the CreditCenter, Workplace, CreditToolkit, GUS/GMS or similarly supported application.

• Leverage executive presence skills to influence senior business stakeholders and program leadership on roadmap prioritization decisions.

Skills:

• Production Support

• Technical Troubleshooting

• Process Effectiveness

• Influence

• Problem Solving

• Agile Practices

• Release Management

• Attention to Detail

• Planning

• Prioritization

• Usability Testing

• Adaptability

• Change Management

• Critical Thinking

• Research

• Self-starter

Required Qualifications:

• 5+ years of experience in Credit (Credit Officer, Underwriter, Analyst, Operations, Business Support, Strategy, technology, etc.)

• Problem solver; ability to think critically and offer creative solutions

• Highly organized

• Ability to create and maintain partnerships with senior stakeholders

• Strong attention to detail and a willingness to learn technical specs

• Self-starter who is comfortable operating independently in an ambiguous environment

• Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations

• Executive presence required

Desired Qualifications:

• 10+ years’ experience in Credit (Credit Officer, UW, Analyst, Admin, Ops, Business Support, Strategy, etc.)

• Experience with managing "need to know" principles and/or the security model of an application

• Proficiency with one or more existing Enterprise Credit applications (e.g. CreditCenter, Workplace, GUS) preferred

• Experience with project based work and/or delivering projects using the Agile methodology

• Intellectually curious and strong desire to continually learn

• Driven to understand the "why" behind a current practice or business problem

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - San Francisco - 555 California St - Bofa Center - 555 California (CA5705), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100), US - WA - Seattle - 401 Union St - Rainier Square (WA1510)

Pay and benefits information

Pay range

$125,000.00 - $175,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.