Job Information
Wolters Kluwer Senior Inside Sales Representative, Hospital Software Solution Sales *Hybrid* in Chicago, Illinois
*This is a hybrid position. You will be required to commute to our downtown Chicago; Waltham, MA or Tampa, FL offices on a weekly basis*
Why join Wolters Kluwer?
Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider that meets the critical needs of more than a million doctors, nurses, and pharmacists every day as they work on the front lines of clinical care. Our experienced team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that help clinicians provide optimal care for their patients by measurably improving clinical effectiveness.
As a Senior Inside Sales Representative for Clinical Effectiveness (CE); you will use your expertise in healthcare information technology, medical informatics, relationship building and networking in the healthcare market to expand the use of Clinical Effectiveness solutions for healthcare institutions within your assigned territory. You will work in collaboration with a Field Account Manager and will manage the retention and growth of existing customers along with acquisition of new customers. You will report to the Associate Director, Inside Sales – Health Clinical Effectiveness (CE). Additional job responsibilities are as follows:
You Will:
Opportunity Identification & Development
Coordinate with Field Account Manager
Identify target opportunity and stakeholders
Facilitate outreach and background information collection with new opportunity
Identify and build relationships with key stakeholders
Conduct customer needs assessment
Qualify target opportunity based on account value, threats, and barriers
Determine opportunity accountability and responsibilities by role for active selling phase
Active Selling
Discover customer needs
Communicate product value prop and solution design
Customize value prop/solution and product solution proposal
Develop and review implementation scope
Obtain solution acceptance
Coordinate with Field Account Manager team to implement collaborative active selling functions including: contract creation, terms and conditions development, quoting, and contract modifications
Conduct contract reviews, pricing, negotiation
Obtain final signature and finalize order
Customer Management
Review account utilization management reporting
Conduct account review meetings
Provide ad-hoc customer support and issue routing
Collaborate with Marketing in account communications planning and marketing campaigns
Identify and close cross-sell and up-sell opportunities
Complete contract renewals
You Have:
Education : College/University degree or equivalent relevant work experience
Minimum Experience:
3+ years in a comparable B2B inside/virtual sales or account management position including the following:
Building relationships and presenting to key decision-makers
Demonstrating and communicating value of complex products/technologies
Constructing, presenting and implementing a Territory Business Plan
Partnering with and supporting field-based teams to achieve mutual goals
Proven track record of meeting/exceeding individual and team-based targets
Proficiency with Microsoft product suite and Salesforce.com or other comparable CRM application
Desired Attributes
Healthcare industry sales or account management expertise
Prior sales of an intangible product; HIT, Software/SaaS or digital content
Ability to balance multiple internal and external business priorities
Excellent administrative/organizational skills and process-orientation
TRAVEL: < 10% for occasional team meetings
#LI-Hybrid
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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