Description

As a Senior User Research Operations Manager, you will be responsible for driving programs that optimize user research throughput, quality, and impact across the organization. In this role, you will lead user research operations and spearhead initiatives to enhance team efficiency, research processes, and insights delivery.

Your key responsibilities will include:

• Developing and deploying a state-of-the-art user research toolchain to empower researchers, streamline workflows, and improve data management

• Owning and driving transparent user research project tracking and reporting mechanisms to ensure visibility, accountability, and data-driven decision making

• Collaborating with user research, design, science, product, and engineering teams to create and manage research-focused guidelines, best practices, and knowledge sharing

• Identifying opportunities to scale and optimize user research efforts through innovative, yet simple and repeatable approaches

You will work with a high degree of independence and ownership, leveraging your deep expertise and practical experience in user research. This includes a strong background in research methods, data analysis, and translating insights into actionable recommendations.

Your track record should demonstrate success in creating and managing a wide range of user research programs and toolchain improvements that have delivered measurable business impact. You thrive in ambiguous and evolving environments, adapting your approach to meet the diverse needs of cross-functional partners.

Importantly, you will also possess strong alignment and facilitation skills, helping to drive consensus and ensure user research efforts remain tightly connected to organizational goals. You will empower researchers to scale their impact in an innovative, sustainable, and customer-focused manner.

If you are a critical thinking self-starter with an in-depth understanding of user research workflows, and a proven ability to elevate research impact through measurable, scalable programs, we encourage you to apply for this exciting opportunity.

About the team

The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, machine learning, and user research to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, research, design and engineering to develop and deliver solutions that measurably achieve this goal.

Basic Qualifications

• 5 years experience in user research and/or UX research operations and program management.

• Experience working with UX design, user research and development teams.

• Familiarity of user-centered design and iterative development processes.

• Demonstrable history of influencing cross-functional stakeholders.

• Strong written and presentation skills.

Preferred Qualifications

• Knowledge of project management tools and methodologies (agile to waterfall)

• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

• Ability to engage and influence people and teams at every level in the organization (non-technical and technical).

• Proven track record of effective resource planning and on-time program delivery for complex, cross-functional design projects.

• Able to independently and effectively problem-solve and manage a high volume of programs and tasks.

• Able to balance long-term visioning with a bias for action towards immediate needs.

• Experience in a customer-centric, data and insights-driven product design environment.

• Motivated by a scale-up environment where rapid iteration and collaboration is encouraged.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.