Job Description

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: Rush Access Center - Office

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Summary:

This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:

Required Job Qualifications:

• Bachelor’s Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field or 5+ years of related experience in progressive roles.

• Three (3) years’ training, teaching, or business coaching experience.

• Three (3) years’ experience working with EPIC Cadence in a practice or Access Center environment.

• Experience within a large hospital or integrated healthcare delivery system

• Unique combinations of both hard and soft skills in order to prepare, analyze, and present data to various audiences.

• Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.

• Strong attention to detail and an aptitude for organizing information logically.

• Strong organizational skills & ability to multitask and prioritize

• Proficient in Medical Terminology and HIPAA

• Excellent MS Office skills

• Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.

• Demonstrated ability to learn quickly and follow through.

• Strong interpersonal skills with the ability to motivate and build relationships.

• Able to travel to multiple hospital sites, corporate settings, and seminar locations.

• Able to work under stressful conditions while maintaining professionalism.

• Work will often require flexibility and meeting tight deadlines.

• Able to communicate with many different customers and seek solutions to move the organization forward.

• Ability to make independent decisions in problem solving.

• Ability to prioritize own work.

• Ability to work well with individual associates.

• Able to work well in a team.

• Ability to work varied hours in a 24-hour day.

• Able to participate in process improvement initiatives.

Preferred Job Qualifications:

• Two (2) years’ revenue cycle experience.

• EPIC certification or EPIC credentialed trainer.

• Experience with Automated Call Distribution systems (Cisco preferred)

Physical Demands:

• Able to do light lifting.

Responsibilities:

1. Possesses a broad spectrum of knowledge encompassing multiple workflows and procedures across various specialties and departments.

2. Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat, and other applications.

3. Designs and maintains training materials, including knowledge articles, guides, presentations, and exercises.

4. Develop tutorials that guide end-users through the usage of diverse applications, simplifying complex tasks. Generate high-quality documentation tailored to different user groups, ensuring information is clear and effective.

5. Act as a point of contact for knowledge-related inquiries and provide guidance to employees seeking information or resources.

6. Analyze existing source content and transform it into well-structured step-by-step instructions and user-friendly documentation.

7. Conduct reviews and updates of existing documentation to ensure accuracy and consistency, and make revisions as needed. Continually enhancing training materials, methodologies, and content, keeping them aligned with evolving industry standards and technological advancements.

8. Collaborates with management teams to identify associate training needs and incorporate them into one-time or ongoing training programs.

9. Acts as a coach and mentor, providing guidance and support to team members, while actively participating in the training of Level 1 personnel to enhance their skills and capabilities.

10. Develops and refines departmental quality monitoring standards and guidelines, ensuring continuous improvement and alignment with industry best practices.

11. Conducts audits and identifies themes and trends in the root cause of errors to facilitate proactive problem-solving and process improvement efforts.

12. Document operational improvement opportunities and learner questions during training. Follow up with leaders to summarize training content and skill levels demonstrated.

13. Assists in project leadership, contributing to scoping, planning, execution, and closure phases, ensuring adherence to project timelines and deliverables.

14. Other similar and/or related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Training & Quality Consultant II

Location US:IL:Chicago

Req ID 12645