JOB REQUIREMENTS: Company Description At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.Job Description As theCustomer Solutions Representative, you arethe \"Voice of Master Lock\" that consumers interact with when they have product or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Master Lock products to make sure you are ready to assist our customers. Prior to the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Master Lock offers a competitive starting rate of \$37k/yr (\$17.79/hour) and benefits from day one, which include medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote and Master Lock provides all the necessary equipment for you to be successful! If this sounds like the position for you, our next training will begin July 8, 2024, with training hours of 8:30 am-5:00 pm CST (M-F). After completion of training, hours will be Monday through Friday,8:30 am-5:00 pm CST. What you will be doing: Delivers a consumer experience that drives unsolicited, positive \"word of mouth\" advertisement for Master Lock Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution Efficient use of technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product. Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Master Lock/Sentry Safe Maintains professional composure during interactions Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and... For full info follow application link. The Master Lock Company is an equal opportunity employer. Applicants are considered for positions without regard to race, color, national origin, ancestry, religion, sex, sexual preference, age, disability, genetic information, military or veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local law. The Master Lock Company also prohibits harassment of applicants or employees based on any of these protected categories. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/92D8C68B3E254BE2 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.