Anticipated duration is 4 years

Pay Range $ 66,560 - $75,000

OUR STORY

Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at  http://www.maacproject.org/ .

DEPARTMENT

MAAC Community Charter School (MCCS) offers students a unique curriculum in which they learn traditional subjects in relation to real-world issues. Our community-based approach is grounded in the theory of Critical Pedagogy and encourages an atmosphere in which academic progress is expected and diversity is embraced. Chartered by Sweetwater Union High School District, MAAC is open to students 14-24 years old and provides the same core education classes offered at district high schools.  MAAC’s Community Charter School serves youth that have potential, but few prospects for economic mobility.  MAAC also serves an at-risk, at promise student population that have been marginalized due to their housing instability, language barriers, and are thus credit deficient.

DEFINITION

This position oversees the provision of supportive services to students and families using a case management model at MAAC Community Charter School (MCCS). The goal of this position is to provide culturally relevant and responsive supports to stabilize students and families, enabling them to pursue higher-level growth needs. The Coordinator will work alongside the MCCS Student Support Team and Community in Schools Coordinator, as well as an interdepartmental care team and with other MAAC Departments, to connect clients to basic needs supports. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Coordinates supportive services to all students and families on site.

• Serves as main liaison for community services on site for students and families.

• Coordinates with MCCS Student Support Team and Community Resources Coordinator all services provided to students and families

• Develops and maintains a pilot Mentor Program for students with community members.

• Assist in the formulation and development of policies, procedures, and programs for community schools.

• Assist in the preparation and maintenance of a variety of narrative and statistical reports, records, and files related to the effectiveness of assigned activities and personnel related to community schools Assesses which services are most needed at the school and works with the school leadership team, the community, families and agencies to bring the identified services to the school.

• Conducts need and asset assessments to prioritize services, identify gaps in services, and build on existing supports.

• Works with school staff, agencies, and community agencies to bring services to the schools.

• Initiates, facilitates, coordinates programs and strategies that support the community school initiative.

• Promotes, develops, and ensures services are maximized to the extent of their capacity at the school site.

• Creates and implements the community schools plan in collaboration with all school stakeholders.

• Coordinates community resources serving the school, including tutoring, primary health, arts, recreation, and other resources identified as partners per the need assessment and MCCS initiative.

• Provides coordination of programs during and beyond the school day for students, families, and the community.

• Engages the community in partnerships that meet critical needs and support student achievement.

• Integrates and aligns resources to school goals and priorities.

• Establishes, maintains, and updates agreements and MOUs with partners and programs.

• Collaborates with the school team to monitor outcomes and the effectiveness of partnerships

• Develop and manage internal and external referral processes using data management systems (e.g., Salesforce and 211’s Community Information Exchange) to ensure timely responses with follow-ups to inquiries and requests. In partnership with MAAC’s Learning & Evaluation Department, utilize a universal intake process to help identify barriers to self-sufficiency and implement individual service strategy plans.

• Provide orientations, workshops and stand-up presentations as required. Attend collaborative meetings as required. Maintain records and documentation related to client services, ensuring compliance with policies, procedures, and regulations. 

• Work collaboratively with the Community Resources Coordinator to ensure immediate and proper services to students and families of MCCS.

• Work collaboratively with the MCCS Student Support Team to create individual service strategy plans and triage needs of struggling students and families.

• Performs other related duties as assigned.

   

  QUALIFICATIONS AND SKILLS

  Knowledge of:

• Community and Social services basic needs support in San Diego County.

• General office administration practices and procedures and best practices in case management.

• Principles, practices, tools and techniques of program planning and management, including program budgeting and reporting.

• Project management theories, procedures, and methods.

• Principles and practices applicable to the development and implementation of community service/development programs.

• Modern management principles, techniques, and tools for planning, administering, designing, developing, and delivering a major program, service, or project.

• Federal, state, and local regulatory codes related to program or project activities and operations.

• Principles and tools for implementing performance measurement, process improvement, quality improvement.

• Effective non-profit, human resources, and fiscal management tools and administration.

• Principles and practices of effective management and supervision.

• Research, evaluation, analysis, and interpretation methods techniques.

• General office administration practices and procedures.

• Principles and practices of sound business communication.

• Standard business software, including Email, Google Docs/Drive, Microsoft Word, Outlook, Access, Excel, databases, and use of the internet.

• Recordkeeping and filing practices and procedures.

  Ability to:

• Communicate effectively with employees and persons of diverse cultural/socio-economic backgrounds and lifestyle preference, understand, interpret, and respond to client needs and expectations.

• Understand, interpret, explain, and apply MAAC Community Charter School policies and procedures and applicable federal, state, and policies and regulations.

• Establish and maintain effective working relationships with all levels of management, governmental and funding source representatives, public interest and community groups, business leaders, consultants, employees, clients, the public and others encountered during work.

• Maintain professional behavior and serve as a role model at the work site and in the community

• Analyze and make sound recommendations on program needs and administrative issues.

• Coordinate work plans and contract requirements with director, staff, and outside regulatory agency representatives.

• Prepare clear, concise, and comprehensive correspondence, reports and studies and other written materials in line with various diverse technical and non-technical audiences.

• Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.

• Work a flexible schedule, including occasional evenings and weekend.

  EDUCATION/EXPERIENCE/CERTIFICATION

• Bachelor’s degree in social work or related field OR  (4) years of supervisory-level experience in social services. 

• Bilingual/biliterate skills (Spanish & English) are preferred.

• Experience in grassroots community outreach and organizing.

• Experience working collaboratively as a member of a team.

• Experience with diverse communities that represent various racial, ethnic, linguistic, disability, and socioeconomic groups.

• Excellent networking, communication, and interpersonal skills.

• Poise, tact, good judgment, and commitment to the betterment of all students and families.

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers Identifies and takes advantage of opportunities for personal and professional development Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems Follows rules, regulations, and policies; positively contributes to implementing changes Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

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