Barista/Cashier Job Locations US-OH-Cincinnati Requisition ID 2024-52375 Category Food and Beverage Position Type Full-Time FLSA Status Non-Exempt Location Name Westin Cincinnati Discretionary Performance Bonus Eligible No Tipped / Service Charge Eligible No About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Greet and assist guests in a curious and respectful manner, most specifically in checking in and checking out their coats and bags. Assure highest quality of service by working in an efficient and conscious manner, as well as maintaining and developing the highest service standards possible Responsibilities Provide the highest service standards possible to all guests. Assist with greeting and taking guest coats and bags as needed from all guests. Learn and execute the standard procedure of properly tagging, storing and retrieving guest items and be able to do so in an efficient and courteous manner. Maintain the cleanliness the coat check room and surrounding areas including all items held in the coat check room. Meet all guest request and expectations with a professional attitude. Perform any other tasks as assigned. Qualifications Must be able to think freely and make decisions on own pertaining to job responsibility Able to perform duties without constant supervision Ability to keep calm, responsive and friendly under pressure Able to handle a variety of different tasks at once as well as challenges that may arise with guests, customers and/or employees Knows when to request help or assistance from supervisor Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial w