Description "Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!" Grade 10 About Republic Bank Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for the last seven years! For more information about the company, please visit www.republicbank.com. POSITION PURPOSE AND OBJECTIVES: The RCS Client Relations Specialist is responsible for maintaining long-term business relationships with business partners in the credit industry. This role serves as the Bank's primary relationship representative to their assigned portfolio for the Bank, and works closely with internal parties such as Marketing, Legal, Compliance, Risk & Oversight to deliver exceptional service to our programs. In addition, this role will provide support to programs with outstanding credit balances less than $400M. MINIMUM QUALIFICATIONS: * Minimum of two (2) years' prior experience in Account Management, Business Development, or Sales, required (payment industry, preferred). * Proficient in Microsoft Office, Visio, Word & Excel. * Familiar with Microsoft Power BI and SharePoint. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: * Build and maintain strong, long-lasting relationships with program managers and support staff assigned to programs within their portfolio. * Reviews any program KPI deviations and works directly with the RCS Business Operations Manager to understand the cause, determine impacts, and develop corrective measures (if warranted). * Works closely with internal Bank departments such as Marketing, Legal, Compliance, Risk and Oversight to assist with program enhancements and changes while meeting targeted deadlines and milestones. * Prepares and delivers weekly business reviews to Director of RCS on program issues, operational and financial performance, enhancement opportunities and viability of programs. * Serves as relationship support between the Bank and assigned programs, ensuring a positive experience and ease of coordination between internal bank departments and our programs. * Serves as the Client's escalation point for concerns and guidance. * Participates in conversations and discussions between Bank departments and programs to find mutually agreeable solutions to issues and/or problems. * Assists in the resolution of issue management, third-party vendor management and customer complaints. Serves as an escalation point for internal bank partners working to resolve any associated issues. * Identifies early signs of red flags within assigned portfolio and escalates to senior members of the team for review. * Reviews any program submissions to ensure accuracy, completeness, and compliance with applicable regulatory requirements. * Escalates emerging credit, relationship management, milestone or due date concerns to senior members of the team. * Hosts reoccurring video conference calls between the Bank and program partners to provide financial & operational updates and information. * Provides outstanding client service by serving well, both internally and externally, while maintaining operational controls to prevent loss exposure. * Maintains confidentiality of client information. * Utilizes the Material Submission Log and Change Management Logs to ensure that response times, resolutions and updates are provided within the SLA standards