Summary POSITION OVERVIEW The United States Bankruptcy Court for the Southern District of Ohio is hiring for the position of Help Desk Specialist. Responsibilities This position works in a team environment to provide help desk support to end users throughout the district, consisting of Cincinnati, Columbus, and Dayton. This position also provides technical support in installing and configuring computer hardware and software programs, and at the higher level, performs routine to moderately complex troubleshooting for hardware and software systems. The Help Desk Specialist reports to the Director of IT. The position is eligible for partial telework. REPRESENTATIVE DUTIES Provide day-to-day end user support and assist with training staff in Microsoft Windows 10/11, Outlook, Microsoft Office 365, Adobe Acrobat, and national and customized applications. Distribute and install new hardware, including, but not limited to, PC hardware, laptops, printers, and mobile devices. Install and configure new software applications. Troubleshoot routine PC equipment and software problems. Perform inventory of automation equipment. Provide assistance with IT-related procurements when required. Travel to divisional offices and other locations when necessary. Perform other automation related duties as assigned. Requirements Conditions of Employment Applicant must be a U.S. citizen or eligible to work in the United States. The selected candidate will be subject to a background check as a condition of employment with periodic updates every five years. Employment will be considered provisional until the background check is completed. Employees must adhere to the Code of Conduct for Judicial Employees. This position is subject to mandatory EFT (Electronic Funds Transfer) participation for payment of net pay. Qualifications MINIMUM QUALIFICATIONS To qualify for this position at the entrance level, a person must be a high school graduate or equivalent with a minimum of two years of general experience and one year of specialized experience equivalent to work at CL-24. General experience is defined as knowledge of computer processes and capabilities; familiarity with hardware and software programs; general knowledge of routine office work and personal computing, including use of office equipment and typical office-related software applications; ability to follow detailed instructions and multitask; skill in organizing own work; ability to communicate technical information effectively both verbally and in writing to end users. Specialized knowledge is defined as experience installing and troubleshooting Microsoft Windows 10/11, Outlook, Microsoft Office 365, and other commercial off-the-shelf software applications like Adobe Acrobat and Trend Micro Apex One. Experience performing routine hardware maintenance and troubleshooting on computers, monitors, printers, scanners, etc. Basic understanding of audiovisual systems. Networking concepts and basic server administration. Basic understanding of PowerShell, Python, or other programming language is a plus but not required. The successful candidate demonstrates proficiency with Microsoft Windows 10/11, Outlook, Microsoft Office 365, Zoom, iOS, and Adobe Acrobat, and familiarity with Windows Server 2019/2022, Active Directory Service, Horizon View VDI, SharePoint and VNC Remote. Education above the high school level may be substituted for required general experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of general experience. Education may not be substituted for specialized experience because administrative court support positions require hands-on experience to be credited as specialized experience. Additionally, this position requires: Ability to work during non-business hours as required to complete urgent projects or prevent disruption to court proceedings or special events. Ability to travel with reliable transportation to locations within the Southern District of Ohio. Ability to move and lift weights that are commensurate with the weight of equipment associated with the job duties. The work in this position is primarily performed in an office setting and may be authorized for limited telework as per the court's policy and based on the needs of the office. Education Please read the "Qualifications" section. Additional Information EMPLOYEE BENEFITS Paid vacation and sick leave. Eleven (11) paid holidays. Retirement benefits under the Federal Employees Retirement System. Optional participation in the Federal Employee's Health Benefits Program. Optional participation in the Federal Employees Vision and Dental Insurance Program. Optional participation in the Federal Employee's Group Life Insurance Program. Optional participation in the pre-tax flexible spending accounts program, including Health Care Reimbursement Account and Dependent Care Reimbursement Account. Optional participation in the Thrift Savings Plan (pre-tax and/or after-tax retirement savings plan), including matching dollar for dollar for the first 3% contributed and 50 cents on the dollar for the next 2% contributed. Employee Assistance Program (wellness program). Virtual Learning, including the Judicial Online University. Public Service Loan Forgiveness Program. OTHER INFORMATION The court is a part of the Judicial Branch of the United States Government. Employees of the court serve under "Excepted Appointment" and are considered "At-Will" employees. Applicants to be interviewed may be asked to provide a list of references. Applicants selected for interview must travel at their own expense. Only those applicants selected for interviews will be contacted. Only those applicants interviewed will be notified of the selection outcome. The court is not authorized to reimburse the successful candidate for relocation expenses. The court provides reasonable accommodations to applicants with disabilities. The court has the right to modify the conditions of this vacancy announcement, or withdraw this announcement, either of which may occur without prior written or other notice.