Job Description ITSM Data Reporting Analyst| IT Service Management (ITSM) Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a ITSM Data Reporting Analyst to join our ever-evolving IT Service Management (ITSM) team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team We are building a world class IT Service Management (ITSM) team from the ground up, using technology and knowledge to empower colleagues to delivery exceptional market leading services to our internal and external clients. This is your opportunity to join the rapidly growing international Governance, Improvement & Reporting team, with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence. Leveraging an Agile-aligned framework to provide innovative data solutions driving real business value to both our internal and external customers. What you'll own This role is a key position within the Reporting team and will play a critical part in defining and driving the global implementation of ITSM data collection, management, analysis, and reporting. You will take responsibility for stakeholder engagement as well as guiding Worldpay colleagues towards the best delivery options available to achieve our mutual goals. You will need to have a breadth of experience across reporting within the ServiceNow platform, from requirement gathering, through sign-off, to delivery. You should be hands on technically, but also have strong soft skills, be able to collaborate with colleagues and business partners but also work through a problem alone. Responsibilities include, but are not limited to: Forming an important part of a team of reporting engineers delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned team. User engagement and scope capture, to understand their strategic goals and for delivery of analysis/reporting solutions. Design and delivery of analysis/reporting solutions to end users and ensuring they can drive value through data/analytics capabilities and technology. Ongoing support of solutions, including incident break-fix and bug-fix work. Use of multiple Servicenow functions/modules to create real-time, dynamic analytics dashboards and provide reporting functions to end users. Take personal responsibility for quality of your individual deliverables, and contribute to the quality assurance of your team's deliverables. Become an integral part of the wider team, supporting key projects and programs critical to its success. Where you'll own it North America: While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring ServiceNow Reporting: An exceptional knowledge of the ServiceNow reporting functionality. ServiceNow Performance Analytics: A comprehensive knowledge of the Servicenow Performance Analytics functionality. ServiceNow Process Mining: A comprehensive knowledge of the Servicenow Process Minin