Job Description Quality Manager | Cincinnati, OH (Hybrid) Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Quality Manager to join our ever-evolving team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team This is a fantastic opportunity to be a part of an established and successful team that completes Quality Assurance. Quality Assurance is an important function that ensures our high standards of service is being met for our customers. We conduct evaluations on a wide range of processes and teams, covering both front office and back-office tasks. The Quality team forms a part of the wider Risk and Shared Service team with SMB Operations. What you'll own Responsibility of a team of 12 Quality Analysts. As an experienced manager you will lead the team to deliver targets and goals, coach and motivate the team, and demonstrate the Worldpay values. 100% of Quality Evaluations to be achieved within agreed timescale. You will ensure correct Quality procedures are being adhered to and ensure quality standards meet policy, audit and business requirements Understanding of operations process within quality assurance to continually improve performance and scores Partner relations, providing insight and feedback to business areas and maintain positive working relationships with your key stakeholders. Using your understanding of operations process, you will continually look to improve customer experience and drive improved Quality scores. Where you'll own it You'll own it in our Cincinnati Office - US Headquarters! While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring People management skills and leadership experience Experience of achieving operational targets Experience in Quality Assurance Operations Management Stakeholder relationships Skills and confidence to drive process and performance improvement. A high attention to detail Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our