Job Description Retention Manager | Cross Sales and Loyalty | Cincinnati Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a retention manger to join our ever evolving Cross Sales and Loyalty team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Customer Experience Worldpayers are at the heart of it all - enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they're always finding ways for us to grow together. The Cross Sales and Loyalty team is rooted in relationship building that focuses on cultivating lasting relationships with our customers, colleagues, and communities. We operate in a fast-paced everchanging environment that requires attention to detail and creative solutioning. Creating value through products, services, education, and issue resolution is our focus. We bring exceptional value to our clients and our partners by offering a powerful combination of service, technology, reliability, and trust. Consistent engagement with our customers delivers an experience that enables businesses to thrive and succeed in the ever-changing payments world. What you'll own This role leads a group of advisors that strive to make a positive revenue impact across our Worldpay for Business space while providing merchants a best-in-class customer experience. You will: Provide leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring. Monitor staff performance, work with employees to implement goals and document progress, approves incentive compensation calculations and works with Human Resources on employee related issues. Responsible for activities involved in selling products and/or services, developing new accounts and/or expanding existing accounts. Participate in establishing financial goals, objectives and measurements to meet growth and retention targets. Develop plans, goals, strategies and objectives to achieve team goals and revenue objectives. Ensure development and maintenance of long-term relationships with client base. Partner with analysts and support staff to ensure that all team needs are met. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation. Where you'll own it You'll own it in our modern Cincinnati office hub. We have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring Bachelor's degree or the equivalent combination of education, training, or work experience. 5+ years in financial services. General knowledge of financial and/or payment so