Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Technical Support Representative Senior to join our ever-evolving Global Technical Service Center team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Information Technology Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen. Within the Global Technical Service Center, we are looking for team members with a vision that includes going above and beyond, helping everyone, works to win our customers trust and willingness to be one team. What you'll own Provides effective customer service in a 24X7X365 production environment (holiday support may be required). Utilizes soft skills and troubleshooting skills to resolve client issues and questions. Asks probing questions to gather relevant information on routine and complex calls with effective listening skills to develop understanding of client questions or issues. Documents, tracks, and monitors client incidents in ticketing system to ensure a timely resolution. Communicates highly technical information to both technical and nontechnical personnel. Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. Where you'll own it You'll own it remotely in the US anywhere. While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring Good customer service skills with internal and external users A self-learner that has flexibility to think, interpret and apply the knowledge gained Experience using Service Now, Mainframe applications and MS Office High school diploma or GED with relevant work experience Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our i