We are seeking an IT Production Technician to help with our growing team needs! The IT Production Technician is responsible for maintaining, implementing, and optimizing hardware and software for various production machines.

ABOUT

As an IT Production Technician, you will have the follow job duties:

• Responsible for Tier 3 Level Support for various production equipment.
• Help with Implementation, Design, and Planning of Improvements to current and new workflows, equipment, and software.
• Deliver a high standard of customer service. 
• Take ownership of problems and be proactive in dealing with support issues.  
• Keep end users fully always informed of the progress of their support incident.
• Create and maintain documentation of procedures, tip sheets, and other documentation as needed to provide efficient communication.
• Contribute to problem management by devising technical solutions and workarounds to known errors.
• Demonstrate a personal commitment to learning and growth, sharing of information with others.
• Maintain a high level of professional and technical knowledge.
• Other tasks as assigned by supervisor.

You should be proficient in Windows operating systems, networking, and hardware troubleshooting. Knowledge of manufacturing equipment and software, familiarity with automation and control systems, as well as an understanding of cybersecurity practices in an industrial setting are other skills you'll need to possess.

Don't have direct related experience? No problem, apply anyway! We believe that with the right mindset and the desire to learn and grow, you can be extremely successful in this role!

JOB REQUIREMENTS

• Degree in Computer Science, Information Technology, or related field preferred
• 2+ years of related experience or an equivalent combination of education and experience preferred
• Excellent problem-solving skills and ability to work well under pressure
• Strong communication skills and ability to work effectively within a team environment