What Account Management contributes to Cardinal Health

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Job Summary

The Inventory Account Management Supervisor is considered the Workforce Enhancement Supervisor (WES) within the Project management team for Cardinal Health WaveMark™ Solutions product. This supervisor role will be responsible for a field-based team who is contracted to manage customer-owned inventory or perform other outsourced supply chain services. The Supervisor may also provide oversight for and perform tasks associated with improving customer’s inventory management practices by utilizing knowledge of hospital supply chain and inventory best practices. The Supervisor is expected to conduct business dealings with customers in a way that creates a superior customer experience, starting with initial implementation as well as account management functions.

Responsibilities

• Dedicated to large, multi-site customer. Territory includes but not limited to Ohio and Florida.

• Travel for customer projects 40% of the year (2 days a week) and may travel up to 75% of the time in support of customer requirements, new customer implementation, and general team management.

• Perform daily team management. This includes PTO and Sick coverage, training and development.

• Coordinate, transfer and rotation of shared inventory across customer sites.

• Provide monthly/quarterly/annual financial reporting.

• Provide oversight for and perform tasks associated with improving customer’s inventory management practices.

• Conduct business dealings with customers in a way that creates a superior customer experience, starting with initial implementation as well as account management functions. Commitment to deadlines and outcomes is critical.

• Contact and converse with senior business executives, clinicians and inventory technicians.

• Develop strong business relationships, have a collaborative approach in a team environment, possess strong interpersonal and communicative skills and hold themselves accountable to the highest level of standards.

Qualifications

• Bachelor's degree or equivalent work experience preferred

• 2-4 years inventory experience preferred. Acute Hospital Supply Chain operations knowledge a plus

• Lean Six Sigma Certification or PMP Certification Preferred

• Strong leadership skills highly desired.

• Customer service and account management skills highly desired.

• Analytical and strategic thinking highly desired.

• Self-motivated with a solution-oriented approach preferred.

• Exceptional communication and presentation skills highly desired.

• Proficiency in Microsoft Office products (Excel and PowerPoint) highly desired.

• ​Ability to travel about 60% of time domestically.

• Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations, or business support staff

• Administers and executes policies and procedures

• Ensures employees operate within guidelines

• Decisions have a direct impact on work unit operations and customers

• Frequently interacts with subordinates, customers and peer groups at various management levels

• Interactions normally involve information exchange and basic problem resolution

Anticipated salary range: $$66,500 – $99,645

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 01/06/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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