POSITION OBJECTIVE

Working under coordinated supervision of the Maltz Performing Arts Center Director and the Maltz/ Tinkham Veal University Center Executive Director, the Box Office and Venue Marketing Manager will manage the day-to-day operations of the ticketing department for events located at the Tinkham Veale University Center and the Maltz Performing Arts Center. The box office and venue marketing manager will provide defined operational and sales support for ticketed events while also defining and executing a strategic marketing plan designed to expand the reach of performing arts ticket sales. The position is highly visible and will interact with a variety of internal and external customers and clients to provide a quality ticketing experience with appropriate support and reporting.

ESSENTIAL FUNCTIONS

Manage day to day box office functions for the Maltz Performing Arts and Tinkham Veal University Centers while providing the highest level of customer service. Manage box office finances. Collect all ticket monies according to university procedures. Reconcile daily ticket sales, receipts, and deposits. Maintain records of sales by event. Provide budget and budget forecasts. Develop and implement box office policies and procedures with centers management. Manage complimentary ticket requests within established operational protocols and system restrictions and coordinate billing and tracking for same. Manage will-call tickets at all ticketed events and coordinate with ticket sales for coverage/on-site staffing. Investigate and resolve ticket sales issues and complaints providing closure to issues and document issues into the data base for tracking purposes. Be knowledgeable of both centers booking schedule. Attend relevant planning meetings. Forecast ticket selling, and report needs as well as hardware, staffing and support necessary to deliver on contracted expectations. (30%)

Create content and coordinate management of social media and website updates in collaboration with University Marketing and Communications for facility promotion; provide content updates to same platforms; management of weekly news and event specific email communications for the Maltz Performing Arts Center and/or the Tinkham Veale University Center. Create and manage all ad buys for the venue and performing arts events. Differentiate between brand marketing and event marketing advertising. Collect and analyze all relevant marketing data to support future ad buys. Work with University Marketing and Communication to ensure university branding compliance, and all invoicing and payments are correctly processed. Design and edit all print and digital promotional materials, with University Marketing and Communication assistance, including event programs, rack cards, program inserts, digital programs, and digital media. (25%)

Develop the buyer database in collaboration with centers management, donor relations and designated internal users. Provide database analytics and conduct database pulls and queries as directed by centers management on behalf of clients. Coordinate the writing and distribution of ticketing information as part of larger centers sales and promotional campaigns. Act as the liaison between the Maltz and Tinkham Veal centers management, University Marketing and Communications -- Online and Internal Communications, presenters, and customers. (18%)

Build all ticketing offers for events as contracted by both centers management in the ticketing system (internal or external platforms), including seat manifests, price tables, holds/kills, discounts, pre-sales, and other ticketing functions. Create a testing protocol for all ticket offers which tests all platforms, interfaces, and all e-commerce and provides a system of client/ management sign-off before any ticket sales or offers are published or released to production. (10%)

Act as system administrator for the in-house or ex