Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Housekeeping operations

• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

• Solid understanding of housekeeping and laundry supplies and pars

• Teach employees importance of, and how to greet guests and courteously solve guest requests

• See that inspection program is consistently maintained

• Assure all safety and security policies and procedures are followed

• Work closely with all other Departments

• Inspect some rooms daily

• Experience purchasing linens and housekeeping supplies

• Current on latest housekeeping and laundry technology

• Work closely with vendors to assure proper pricing, delivery, and maintenance

• Experience teaching, supervising, and mentoring multilingual and multicultural staff

• Ensure OSHA and ADA policies are adhered to

• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

• Insures proper staffing levels for customer service goals

• Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).

• With opening hotels, previous hotel pre-opening experience preferred

• Service oriented style with professional presentations skills

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4 th Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Cleveland’s central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties.

Here are a few reasons why you should join our Hyatt Regency Cleveland Family!

General Perks:

• An entry to the Hyatt Family, a place where we care for people so they can be their best

• 12 free nights at Hyatt hotels globally every year 90 days, Colleague, Friends, and Family rate upon hire.

• 50% off at 1890 Restaurant

• 25% off at Marengo Spa

• Affordable Medical, Dental and Vision Coverage after 30 days of employment

• Paid Holidays, Sick Days and Vacation Days

• Connect with thousands of National and Local Partners for Various Discounts

• Located near RTA stops and pick ups

• Discounted Parking Passes

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

• Hotel gym access

• Affordable Medical, Dental and Vision Coverage after 30 days of employment

Development:

• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant

• Regular Check-In Conversations with Managers to discuss personal career goals

• A wide range of development tools through the Hyatt Learning

• Education assistance of up to $1,000 per year toward personal growth and development

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

• The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ Equality in 2022, for the 18 th consecutive year

• Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day – so they can be their best and perform at their best so they can better care for others

• When we say people , we are including everyone from every perspective around the world. There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Are WE what YOU are looking for?

If the answer is YES , then please click the link and apply!

Primary Location: US-OH-Cleveland

Organization: Hyatt Regency Cleveland

Pay Basis: Yearly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: CLE003031

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.