Job Information
Hyatt Executive Housekeeper in CLEVELAND, Ohio
Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
Duties include:
Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach employees importance of, and how to greet guests and courteously solve guest requests
See that inspection program is consistently maintained
Assure all safety and security policies and procedures are followed
Work closely with all other Departments
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4 th Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Cleveland’s central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties.
Here are a few reasons why you should join our Hyatt Regency Cleveland Family!
General Perks:
An entry to the Hyatt Family, a place where we care for people so they can be their best
12 free nights at Hyatt hotels globally every year 90 days, Colleague, Friends, and Family rate upon hire.
50% off at 1890 Restaurant
25% off at Marengo Spa
Affordable Medical, Dental and Vision Coverage after 30 days of employment
Paid Holidays, Sick Days and Vacation Days
Connect with thousands of National and Local Partners for Various Discounts
Located near RTA stops and pick ups
Discounted Parking Passes
Wellbeing:
“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”
To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
Hotel gym access
Affordable Medical, Dental and Vision Coverage after 30 days of employment
Development:
With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
Regular Check-In Conversations with Managers to discuss personal career goals
A wide range of development tools through the Hyatt Learning
Education assistance of up to $1,000 per year toward personal growth and development
Diversity:
“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”
The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ Equality in 2022, for the 18 th consecutive year
Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day – so they can be their best and perform at their best so they can better care for others
When we say people , we are including everyone from every perspective around the world. There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic
Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun
Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Are WE what YOU are looking for?
If the answer is YES , then please click the link and apply!
Primary Location: US-OH-Cleveland
Organization: Hyatt Regency Cleveland
Pay Basis: Yearly
Job Level: Full-time
Job: Housekeeping/Laundry
Req ID: CLE003031
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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