Ohio Means Jobs Cleveland/Cuyahoga County is sourcing for a Host/Hostess for a local restaurant. This establishment has 6 locations to work from including Mayfield, Lakewood, Independence, Beachwood, Downtown Cleveland and Bedford. Part time and Full-time positions available. SUMMARY: Creates the first impression with a guest in person or over the phone by greeting in a friendly manner, providing prompt customer service and attending to their needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: Promptly greets guests in a welcoming manner with a smile in person or over the phone. Politely answers phone within 2 rings with sincere greeting per company standard, follows up with guests who have been placed on hold after 30 seconds. Uses a 2-way radio to communicate with managers and the kitchen. Is attentive to guests' needs and requests manager assistance if unable to help the guest. Monitors age requirements after 5:00pm by asking for identification from all guests who appear under 30 years of age. Seats guests in desired area of the restaurant with menus and silverware following proper station rotation. Observes tables and keeps track of open, occupied, and dirty tables to prepare for the next guest. Assists servers during the shift by clearing and resetting tables for the next seating of guests. Strategically rearranges tables and chairs to accommodate large parties without interfering with guest experience at neighboring tables. Completes open menu counts every 20 minutes and relays information to the kitchen and managers. Creates and runs a waitlist once restaurant is at capacity as directed by management, quotes accurate wait times and obtains accurate information from the guest as required by the waitlist software. Maintains knowledge of daily and weekly food and beverage specials, seasonal menus items, and daily soup options, updates special board as needed and ensures correct menus are being used. Ensures popcorn is ready at designated times, is fresh, and available throughout the shift as needed. Accurately rings in all takeout orders and retail items in the POS system. Accepts payment from guests and properly closes checks for takeout orders, loot card and merchandise purchases. Delivers curbside orders to customer vehicles that have placed takeout orders and paid online or over the phone. Follows takeout procedures and checks all takeout orders are accurate in front of the guest prior to the guest leaving the building. Asks the guest if they need any condiments, silverware, or napkins for their order. Cleans and keeps supplies stocked in the host area and surrounding areas throughout the shift. Keeps host area organized and free of clutter. Ensures all video games are in proper working order, notifies a manager of any malfunction. Maintains clean floors in the host and waiting areas. Completes opening and closing checklists for every shift. Completes daily side work and cleaning projects as designated on a checklist or assigned by a supervisor. Helps keep restrooms clean and neat by performing a restroom check at designated times, restocking supplies as needed. Checks and empties outdoor ashtrays frequently throughout the shift. Properly uses POS equipment by using fingertips to ring in items. Does not use pens, credit cards, and other miscellaneous items to ring in orders. Immediately informs a manager when a TV has a black screen or game ends. Gets a manager involved with all guest issues. Requests the assistance of a manager when selling Lizard Wear. Maintains the Company expectations of performance and behavior as established in the Employee Handbook. ADDITIONAL REQUIREMENTS: ? Mobility required during the entire shift ? Reading, writing, basic math and excellent verbal communication skills required ? Must be able