The Opportunity

Delaware North Sportservice is hiring a seasonal Premium Club Supervisor to join our team at Progressive Field in Cleveland, Ohio. As a Premium Club Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$16.50 - $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay

• Employee assistance program

• Training and development opportunities

• Employee discounts

• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Supervises and coordinates premium club including training on company and departmental standards and providing constructive and corrective feedback as needed.

• Ensures a positive and impactful guest experience by delivering professional and courteous guest service.

• Receives and facilitates any premium guests’ and attendants’ requests and orders.

• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Food and Beverage Manager.

• Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions.

• Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area.

• Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to the Premium Coordinator.

• Completes and assists staff with opening and closing duties as outlined according to departmental standards.

• Responsible for performing end of month inventory for suites pantry according to inventory standards.

Qualifications

• Minimum of 2 years of supervisory experience in front-of-house restaurant or foodservice position, in a high volume environment, required.

• Previous experience with a POS system.

• Excellent guest service skills.

• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.

• Ability to work accurately, efficiently, and courteously in a high pressure environment.

• Good leadership and training skills; ability to teach others as well as delegate tasks.

• Must be at minimum 18 years of age

• Basic math skills; ability to accurately account for cash and inventory.

Physical Requirements

• Standing and walking for entire length of shift

• Ability to lift up to 50 pounds

Shift Details

Day shift

Evening shift

Holidays

Monday to Friday

Weekends

Event based

Who We Are

Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.