Representative II, Customer Service

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• Req #:R5782

• Facility Name:Cleveland, OH (Headquarters)

• Facility Address:20600 Emerald ParkwayCleveland, OH

• Job Type:Full time

• Posted Date:9/9/2024

Who is Oatey?

Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries. Our purpose is to deliver quality, build trust and improve lives.

The Oatey family of companies are Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.

Our brands are synonymous with quality, integrity, and trust in the plumbing industry.

Position Summary

The CSR II processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. A variety of communication channels are used to facilitate the order-to-shipment process. The CSR II works in a team environment to accomplish Customer Service goals and objectives. Reports to Customer Service Supervisor.

Position Responsibilities

• Respond to customer inquiries received from a variety of channels for product or order information.

• Coordinate problem resolution with internal partners and sales representative agencies.

• Enter, proof, and edit customer orders and back-orders according to published policies and procedures to ensure accurate pricing, shipping, and customized text instructions.

• Record and process non-compliance issues through designated quality process.

• Enter, proof, edit customer master database of accounts according to required policies and procedures.

• Other duties as assigned.

Knowledge and Experience

• Two (2) to five (5) years prior customer service experience.

• Knowledge of commonly-used customer service concepts, practices, and procedures used in a manufacturing environment.

• Microsoft Office proficiency.

• Excellent verbal and written communication skills.

• LEAN process orientation preferred.

Education and Certification

• High School Diploma required.

• Undergraduate Degree preferred.

At Oatey we are committed to help our Associates grow their career. Apply today and grow with Oatey!

Why Oatey?

• At Oatey, our purpose has always been to deliver quality, build trust and improve lives.

• We value Collaboration, Integrity, Respect, Courage, Leadership, and Excellence above all else.

• We embrace diversity, equity, and inclusion - acknowledging, valuing, and leveraging the unique experiences and perspectives of our associates.

• Our vision is to continue to grow as a market leader, to enrich the lives of our Associates, and to foster an inclusive environment in every regard.

• Our purpose, mission, and vision are not possible without the right people, and we are committed to fostering an inclusive, engaging, and rewarding environment for our Associates.

• Oatey has a total rewards philosophy which encompasses compensation, benefits, work-life effectiveness, recognition, performance management, tuition reimbursement, mental health wellness, and talent development.

Oatey Total Rewards

• Unlimited time off for salaried Associates

• Short-Term and Long-Term Disability income protection coverage at no cost to associates

• Paid Maternity and Paid Parental Leave

• Annual Cash Profit Sharing (discretionary)

• Health Insurance for our associates’ averages $100 or less a month (single coverage)

• Generous benefits including up to $2,880 company contribution to Health Savings Account

• 401(k) with a 5% company match

• Tuition reimbursement in an environment that encourages advancement

• Associate well-being benefits including CALM App and robust EAP offering

• Recognized for our commitment to diversity, equity, and inclusion

Equal Opportunity Employer

The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.