Location

Key Tower - 127 Public Square

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

The Resident Renewal Specialist is committed to fostering exceptional resident satisfaction and driving lease renewals. This role focuses on building lasting relationships through direct resident engagement, addressing concerns proactively, and implementing effective retention strategies to ensure a positive living experience and sustained occupancy.  

• Cultivate strong, positive relationships with residents by actively engaging through web-based platforms and Property Management Software.• Respond promptly to inquiries, address concerns with care, and provide comprehensive assistance throughout the lease renewal process to enhance the resident experience.

• Engage with residents to discuss renewal options and negotiate lease terms, including rent adjustments, concessions, and contract durations, ensuring a balance between resident satisfaction and property revenue goals.

• Gather feedback from residents through surveys, check-ins, and exit interviews. Use this information to identify common pain points, areas for improvement, and opportunities for enhancing the resident experience.

• Maintain comprehensive records of all resident interactions, renewal statuses, and retention efforts within property management software. Regularly report on key metrics, including retention rates, resident satisfaction, and renewal activity.

• Work closely with on-site and regional teams, support teams and support AI platforms to align retention efforts with property goals, ensuring consistent communication about resident needs and retention metrics.

Requirements:

• This position requires an Undergraduate (Bachelor) Degree in

Business, Property Management, or related field

• 5-7 years of multifamily real estate experience required

• 3-4 years of property management experience and contract or lease renewal negotiations conversations required

  Great Incentives!

  Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package

• Generous paid time off

• 401(k) with company match

• Growth and advancement opportunities

• Lucrative referral bonus program

• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate )?!

  #LI-DG24

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#BPMF

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 395 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.