PRIMARY PURPOSE: Assist in driving sales and overseeing the general operations of designated retail locations within Progressive Field, all while actively promoting a positive image of the Cleveland Guardians in every fan interaction.

RESPONSIBILITIES & DUTIES:

Selling/Fan Satisfaction

• Deliver outstanding customer service by employing the START and HEART service model, incorporating suggestive selling techniques
• Uphold the "Image of Champions" to maximize sales potential and ensure fan satisfaction
• Strive towards achieving daily sales targets at both an individual and location level
• Maintain a consistently positive attitude in the workplace, aligning with the best interests of the business
• Engage in training sessions focused on fan-centric customer service while actively promoting a positive image of the Cleveland Guardians organization

Merchandising

• Collaborate with the Supervisor to ensure that the location adheres to company visual merchandising standards
• Coordinate with the Supervisor to organize backstock and storage rooms according to company guidelines.
• Communicate merchandise needs and ideas to management and buying team

Operations/Loss Prevention

• Support the daily maintenance and smooth operation of assigned location
• Participate in training sessions to proficiently operate POS systems
• Adhere to all loss prevention standards established by the Ballpark Retail management team to safeguard company assets
• Promptly report any violations of loss prevention policies to the Retail Ballpark management team
• Partner with the Supervisor to ensure the timely completion of shipments, accurate cycle counts, and successful execution of all business initiatives for the assigned location
• Actively participates in all communication channels regarding policies, procedures, and other relevant information
• Demonstrate comprehensive knowledge of all standards and the ability to manage the location in the absence of the Supervisor
• Assume additional responsibilities as directed by Retail Ballpark management team

ROLE REQUIREMENTS:

• Previous sales, customer service, and or register experience preferred
• Capability to frequently bend, stoop, reach, and lift
• Must be at least 16 years old
• Demonstrated ability to adhere to all organizational Health & Safety protocols

AVAILABILITY REQUIREMENTS:

• Available to work a minimum of 55 out of 81 home games (65%) during the months of April through October
• Available to work 100% of Jewel Events and Post Season Games
• Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
• Work long and irregular hours including nights, weekends, and all holidays during the baseball season
• Attend all required trainings and daily briefings, as directed

ORGANIZATIONAL REQUIREMENTS:

Reads, speaks, comprehends, and communicates English effectively in all communications. 

Represents the Cleveland Guardians in a positive fashion to all business partners and the general public. 

Ability to develop and maintain successful working relationships with members of the Front Office. 

Ability to act according to the organizational values and service excellence at all times. 

Ability to work with diverse populations and have a demonstrated commitment to social justice. 

Ability to walk, sit or stand for an entire shift. 

Ability to work extended days and hours, including holidays and weekends. 

Ability to move throughout all areas and levels of the Ballpark. 

Ability to work in a diverse and