SUMMARY

Administers and supports administrative and academic applications across the College. Responsible for the installation, upgrade, maintenance and support of both administrative and academic applications, including their respective database and server environments. Participates in technical strategic planning sessions to ensure that the College is well positioned for the future.

ESSENTIAL FUNCTIONS

• Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications
• Monitors and optimizes the performance of all associated server environments
• Maintains database and middleware (Weblogic, tomcat, etc.) server software as necessary
• Maintains the servers (Windows, Linux, UNIX, etc.) as necessary
• Maintains all associated disaster recovery environments
• Develops and maintains the necessary troubleshooting documentation
• Cross-trains team members to ensure support continuity
• Updates associated application architecture diagrams as changes are made
• Acts as primary liaison to the associated vendor HelpDesk for issue resolution
• Applies security patches as necessary
• Develops and maintains scripts (shell, perl, batch, etc.) as necessary
• Provides before, after hours, and weekend support to resolve application issues as necessary
• Recommends the necessary server configurations (disk, memory, etc.) in order to support new applications
• Installs, upgrades, and configures new middleware server software, database software and applications as necessary
• Applies software patches and performs major upgrades as necessary
• Provides before, after hours, and weekend support for migrations and upgrades as necessary
• Identifies and evaluates new tools and solutions for improved application and server management
• Performs capacity planning (disk, memory, etc.), as well as short-term and long-term upgrade planning
• Provides analysis, consultation, and recommendations to project teams, especially as they relate to the associated environment
• Identifies cross-training and documentation opportunities
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor's Degree in I.T., Computer Science, or related field
• Significant related experience may substitute for education
• Minimum of five years of full-time professional experience in a related field
• Demonstrated experience with Windows Server (2008, 2012, etc.) and various Linux flavors (RedHat, Oracle for Linux, CentOS, etc.)
• Demonstrated experience with relational databases (Oracle, MS SQL, etc.)
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations

KNOWLEDGE, SKILLS and ABILITIES

Possess knowledge of TCP/IP, Ethernet, firewalls, routing and load balancing

Possess knowledge of database connectivity issues

Possess Knowledge of how applications (Java, ASP/C#.NET, etc.) function

Ability to effectively complete work assignments independently

Possess working knowledge of systems administration concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus

Demonstrated basic Visio skills

Demonstrated basic Project Management skills

Demonstrated intermediate proficiency with Microsoft Access

Demonstrated advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Abilit