Description

 This resource will be a highly visible resource providing executive support and communications to C-Level Executives

 This resource will also provide executive level reporting

 The role will be daily onsite and may occasionally require client site to site

 Must have prior experience providing reporting (field support/tickets)

Role Priority #1

Overall site leadership and field support accountability: Customer Service/Customer 1st

Role Priority #2

Windows 10 Deskside Support to C Level Executive/VIP/Executive Leaders

Role Priority #2

Site status reporting: Daily client support metrics (how many tickets are open/which are priority)

Solving and managing high priority tickets on a day to day basis

General Deskside Support experience:

o Incidents – Software break/fix

o IMACs – Installation of software, machine upgrades, etc.

o Refresh

o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers

o Experience with Active Directory

o Experience with Windows 10 and Microsoft Office

o Experience with Deskside support in a hospital environment a plus

o Experience with ServiceNow- PREFERRED NOT REQUIRED

o Ticketing System is ServiceNow

o Tech walk-up bar at staffed locations

Skills

IBM, W7

Top Skills Details

IBM,W7

Additional Skills & Qualifications

This resource will be on call from time to time for escalations after hours or weekends as required to support the customer.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $40.00 - $58.00

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clinton,MD.

Application Deadline

This position will be accepting applications until Jan 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.