Description

We are seeking a

Bi-Lingual Part-time Technical Product Support Specialist to provide technical support services to our clients and customers.

Primary Responsibilities:

• Serves as the primary point of contact for troubleshooting and post-sales support to ensure world-class customer satisfaction.
• Works directly with clients, customers, partners and internal departments via telephone, chat, and e-mail to log, track, troubleshoot and resolve technical issues.
• Trains customers and peers on the use and support of company products.
• Communicates and resolves customer support issues in a timely manner.
• Investigates users problems and develops solutions to complex situations.
• Communicates all comments and suggestions from user to the product development team.

Knowledge, Skills, and Abilities:

• Previous customer service-related training and work experience
• Proficient in the use of a variety of web browsers and email clients
• Working knowledge of Microsoft Office applications (Word, Excel)
• Ability to communicate technical information to non-technical clients
• Strong verbal and written communication skills (Spanish and English)
• Good organizational skills, team player and ability to take initiative
• Ability to obtain Federal Security clearances to handle security-sensitive information
• Ability to work before or after normal business hours to provide extended support services to clients worldwide.

Preferred Skills:

• Previous work experience providing software and/or Internet tech support by phone
• Previous call center experience
• Fluent in speaking and writing in Spanish

Education:High School Diploma or GED