Summary

Handle multiple applications, systems, network, and/or telecommunications activities. Manage information systems throughout the organization. May include programming, analysis, networking, data processing, and/or administration responsibilities. Resolve technical problems. Research and recommend technology. Coordinate information system priorities. Perform other duties as assigned.

Responsibilities

Provides advanced support, customer training and escalation support for technical issues utilizing excellent enterprise knowledge and superior troubleshooting skills for all customers (internal and external) with advice, knowledge and information regarding the use of many software and hardware products. Provides leadership and direction to junior information systems staff using complex technical knowledge and expertise to address and resolve organizational issues so that user needs are met. Uses advanced tools, advanced knowledge and advanced experience to analyze, diagnose and resolve problems. Assists Manager with strategic needs as they relate to the Support Operations environment, by maintaining current knowledge of technologies and identifying and recommending solutions in order to provide quality service & customer satisfaction. Assists the Manager/Director with interviews, hiring, firing, training, identifying staffing requirements, yearly employee performance reviews, and reviewing daily time and attendance; assigns and monitors work, authorizes overtime using established policies and procedures to ensure completion of Support responsibilities. Acts as knowledge author by composing new support documentation and evaluating and maintaining existing support documentation. Completes assigned goals.

Requirements, Preferences and Experience

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries

• Paid vacation/time off

• Continuing education opportunities

• Generous retirement plan

• Health insurance, including dental and vision

• Sick leave

• Service awards

• Free parking

• Short-term disability

• Life insurance

• Health care and dependent care spending accounts

• Education assistance/continuing education

• Employee referral program

Job Summary:

Position: 16176 - Generalist-Information Technology Systems Intermediate

Facility: BMH - Collierville Hospital

Department: CL Information Systems BMH Collierville

Category: Information Systems

Type: Non Clinical

Work Type: Full Time

Work Schedule: Days

Location: US:TN:Collierville

Located in the Memphis metro area REQNUMBER: 21212