Overview About Global Connections to Employment Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners - as well as federal, state and local governments - GCE is one of the country's largest private employers of persons with disabilities. Learn more at GCE.org.

Overview The Contact Center Scheduling Analyst role will be responsible for analyzing call trends, volume, and productivity in order to predict staffing needs. Maintain and process scheduling data for operation analysis, and scheduling changes to meet staffing needs. This position will work closely with operations management.

Role Requirements Associates degree and two (2) years of experience in contact center or related services; may substitute equivalent combination of education and experience. One (1) year of experience in workforce management or call center analytics is preferred. Experience in Microsoft Excel creating formulas, pivot tables, using macros, creating graphs and producing reports with a large volume of data. Experience presenting reports, forecasts, trends and recommendations to the team and management in a clear, concise, and actionable manner Must have strong analytical and critical thinking skills. Must have the ability to work independently. Must be able to interact effectively with customers and team members. Must be physically able to perform general tasks detailed in the assigned contract. Must be able to pass organization screening, requirements, including state or federal background screenings, as appropriate.

Compensation: Hourly hiring range for this position is $23.26-$26.83.

To Apply Interested applicants please visit our Career Center @ https://gce.org/work-for-gce/overview/ and complete our on-line applications. Our toll-free number is (866) 236-3981. GCE is putting our employee health and safety first by following guidance from local health departments and the Centers for Disease Control and Prevention (CDC) recommendations on preventing the spread of COVID-19. Global Connections to Employment, Inc. is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free Workplace Employer, DRUG TESTING REQUIRED.