Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

As the System Admin on the infrastructure support team, you are an experienced IT infrastructure professional, implementing most standard procedures independently. This includes daily monitoring of the production environment, timely communication of issues to employees and IT management, and analysis of problems or malfunctions to ensure timely resolution. Jobs in this family perform proactive and preventative tasks. Such as analytics monitoring, capacity management, patching systems, and replacement end of life equipment.

Essential Functions Infrastructure Support: Provides 7 x 24 IT infrastructure support as part of the regular on-call rotation. Troubleshooting: May provide technical leadership and guidance to more junior team members. Performs troubleshooting and resolution on systems. Maintenance: Repairs, upgrades, and provides preventative maintenance on nearly all technologies in the production environment. Proactively monitors all platforms, ensuring uptime, performance, and service levels are always maintained for all production systems. Process Improvement: Assists in Creating new processes for better support and training. Creating new automation to reduce human error. Innovate on technology. Testing: Participates in Business continuity testing and execution. Incident Support: Supports the incident management processes. Able to monitor ticket queues and resolve production performance, server, and application related issues to ensure the restoration of the environment. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position Bachelor's Degree in Computer Science, Business Information Systems, or related technical field of study. 1+ years' combined experience related to systems administration. Minimum Formal Qualifications for Sr. Position Bachelor's Degree in Computer Science, Business Information Systems, or related technical field of study. 3+ years' combined experience related to systems administration.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experien

Technical or Specialized Knowledge/Skills: Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical aud Intermediate knowledge and experience in regulations and best practices for technical deployments in a financial industry. Excellent analytical skills. Advanced experience and knowledge in systems, security, systems administration, Disaster Recovery, and/or server management. Advanced knowledge of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations. Excellent customer service skills.

Certifications Required: MCSE, MCSA, VMware VCP, CCNA, or certifications a arded on installed application preferred

Environmental, Physical and Psychological Requirements Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Occasionally Handling - Occasionally Grasping - Occasionally Feeling - Occasionally Talking - Frequently Hearing - Frequently Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Occasionally Noises louder than normal speaking volume - Occasionally