Description We are seeking a Business Systems Analyst (IT): III (Senior) to join our team located in Columbus, Ohio. The role involves working closely with various business units to align technology solutions with business strategies. As a Business Systems Analyst, you will be required to provide advanced technical and consultative support to other team members, maintain a deep understanding of applications, and keep abreast of the latest enhancements methodologies and trends in the IT industry.

Responsibilities:

• Build relationships with business partners who utilize ServiceNow, aiming to understand their needs, uphold platform design standards and governance, and facilitate effective communication between business and technical users.

• Develop a comprehensive understanding of complex business processes and functional behaviors of assigned applications, including potential design and integration of technical solutions.

• Work closely with key stakeholders to capture business and user requirements, and establish and strengthen the relationship between teams.

• Take ownership of the relationship with stakeholders to identify, model, and document business processes and data requirements.

• Collaborate with Scrum and Production Support teams to ensure all documented requirements are understood, developed, tested, and delivered to specification.

• Facilitate scope discovery and design sessions, and communicate with business partners on story status and follow-up.

• Align IT resources and processes to meet the client organization’s needs and assist in the design of enterprise solutions.

• Build roadmaps with business partners and execute stories within sprint timelines.

• Continuously seek technical or procedural improvements that will provide operational efficiencies, reduce potential risk, and improve end user experiences. Requirements • Must have a strong proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook

• Proven experience in documenting business procedures and specifications

• Prior experience in supervising teams or projects

• Strong knowledge of Agile Scrum and other Agile methodologies

• Excellent communication skills, both written and verbal

• Demonstrated ability to work with stakeholders and partners at various organizational levels

• Ability to execute tasks and deliverables within specified timelines

• Experience with business process functions and business units

• Proficiency in UX and discovery processes

• Workstation support experience

• Experience in ensuring compliance with relevant regulations and standards

• Proven ability to work in a fast-paced, dynamic environment with multiple competing priorities

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

• Must be detail-oriented and have the ability to multitask

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience

• Experience in a senior role, leading and managing large projects and teams. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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