Description Consumer Loan Servicing Specialist

Immediate opening for 3 Consumer Loan Servicing Specialist

The duties of the Consumer Loan Servicing Specialist include:

• Analyze collateral documentation and loan information in the bank's servicing system Hogan and as needed update collateral records in loan servicing system.

• Follow up with business partners regarding missing or insufficient documents.

• Research and verify lien position on UCCs and titles for loans secured by RVs vehicles and boats and also analyze loan status to determine the appropriate resolution.

• Prepare customer communication.

• Manage workflow to ensure SLA's are met or exceeded.

Additional responsibilities of the Consumer Loan Servicing Specialist include:

• Assist with other collateral related tasks as needed including continuations of UCCs or other ongoing maintenance.

• Work with outside agencies Bureau of Motor Vehicles Clerk of courts lending institutions and dealers to resolve problems.

• Some clerical/administrative functions including receipt of documents department mail delivery and other duties as assigned.

Basic Qualifications for the Consumer Loan Servicing Specialist:

• High School Diploma or equivalent.

• At least one year experience in a customer service-related position.

• At least 6 months working in financial institution loan department.

• Working knowledge of Microsoft Excel Word and Access.

• Ability to create and edit basic Word and Excel documents.

• Demonstrated critical thinking skills and problem-solving ability.

• Prior customer service experience.

• Excellent communication skills both written and verbal.

• Ability to manage time effectively.

• Detail-oriented and thorough.

• Demonstrated dependability attendance.

• Ability to work in a fast-paced environment adhering to established SLA targets and quality requirements. Requirements Customer Service, Documentation, Microsoft Excel, Research, Microsoft Word, Quality, About Time, Clerical Duties, Communication Skills, Receipt, Attendance, Loan Administration, Resolve Issues, Missing Invoices, Computer Skills, Targets, Business Partners, Collateral Management, Service Level Agreements, Liens, Critical Thinking, Overtime, Dealers, Department Mail, Consumer Loans

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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