Power Your Potential Benefits Start Day 1! Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor. Your Opportunity: Taylor Communications, a Taylor Corporation company, is looking for a skilled Customer Service Representative to join our team! Your Shift: 1st Shift; 8:00am - 5:00pm, Monday - Friday (Remote) Responsibilities Include: Deliver an exceptional customer experience every time Manage all communication - written, verbal and in-person - professionally, friendly and efficiently Provide accurate, timely information and follow-up activity in a courteous, efficient, accurate manner Work with applicable team members to address escalations and concerns on behalf of the customer ensuring a clear owner and hand-off is made when applicable Escalate and engage appropriate resources to assist or resolve service issues as necessary Work assigned workflow to meet customer deadlines in a team environment while sharing suggestions for improvement Work to gain an understanding of our customers and their needs by finding applicable resources as needed Learn our different products and services and communicate them to customers Works with a mentor, team and supervisor to gain knowledge Continue to sharpen skills and drive personal growth through additional applicable training Available to assist on projects You Must Have: Excellent problem solving, follow-up, and organizational skills Effective time management skills and the ability to manage multiple tasks and prioritize tasks Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook Detail-oriented, used to working in a fast-paced environment, and managing multiple projects Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability s