Description We are offering a short term contract employment opportunity for a Help Desk Analyst II based in Columbus, Ohio. This role is crucial in providing technical end-user support within the IT industry. The successful candidate will be the first point of contact for technical support requests and will be instrumental in maintaining optimal performance of hardware and IT equipment.

Responsibilities:

• Serve as the initial point of contact for technical support requests received via phone, email, or other methods.

• Diagnose and resolve technical hardware and software issues, ensuring high customer satisfaction.

• Assist with the deployment and upgrading of various devices including laptops, PCs, tablets, among others.

• Perform onsite and remote troubleshooting using diagnostic techniques and pertinent questions to resolve issues.

• Maintain accurate documentation related to resolutions and root cause analyses.

• Escalate unresolved issues to senior IT resources as necessary.

• Follow established procedures to resolve user issues and keep IT requests updated with status updates and accurate notes.

• Utilize technical knowledge to take ownership of requests, resulting in resolution, delegation, or coordination of efforts with IT management.

• Monitor customer accounts and take appropriate action based on the status of those accounts.

• Process customer credit applications accurately and efficiently.

Skills:

• Android Development

• Cisco Technologies

• Citrix Technologies

• Database

• EO/IR systems

• Active Directory

• Apple Devices

• Computer Hardware

• Configuration Management

• Deployments Requirements • Possess strong skills in Android Development

• Proficient in working with Cisco Technologies

• Demonstrated expertise in Citrix Technologies

• Familiarity with Database management and operations

• Experience with EO/IR systems is required

• Proficient in managing Active Directory

• Experience in troubleshooting and maintaining Apple Devices

• Ability to handle Computer Hardware and troubleshoot issues

• Solid knowledge of Configuration Management

• Experience in managing and overseeing Deployments Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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