Position: IT Operations Manager Location: Columbus, OH Job Id: 780

of Openings:

1 Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Position Summary: Under the direction of the SVP of Information Technology, the IT Operations Manager will oversee and lead a team of system engineers supporting server infrastructure, application management and networking in a fast-paced environment. This role requires a dynamic leader with prior management experience and a deep understanding of IT infrastructure and operations. This role will serve as the lead for technical IT projects as well as other projects that serve the organization. What you will do: Lead and manage a team of system engineers, providing guidance, mentorship, and performance evaluations. Oversee the deployment, configuration, maintenance, and troubleshooting of Cisco UCS, VMware vSphere ESX, and Cisco networking environments. Ensure the stability, security, and scalability of IT operations. Develop and implement operational strategies, policies, and procedures in alignment with business goals. Collaborate with cross-functional teams to plan and execute IT projects, ensuring timely delivery and adherence to budget and standards. Utilize ITSM (Information Technology Service Management) frameworks to enhance service delivery and operational efficiency. Monitor system performance and make recommendations for improvements and optimizations. Manage vendor relationships and negotiate contracts to ensure cost-effective solutions. Prepare and present reports on IT operations, project progress, and team performance to senior management. What you will need: Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent work experience. Preferred Proven management experience in leading IT teams and projects. Required Strong expertise in Cisco UCS, VMware vSphere ESX, and Cisco networking technologies. Preferred Experience with ITSM methodologies and tools. Preferred Excellent project management skills with the ability to prioritize and manage multiple tasks simultaneously. Required Strong problem-solving and decision-making abilities. Required Effective communication and interpersonal skills. Required Relevant certifications (e.g., Cisco CCNA, VMware VCP) are a plus. Preferred What you will earn: Competitive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walkin