Position: Lending Consultant Location: Columbus, OH Job Id: 720

of Openings:

1 Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Position Summary: The primary responsibility of the Lending Consultant is to assist members and prospects with their consumer lending needs. They will receive internal and external calls and online applications from Telhio members and prospects. The Lending Consultant will uncover their lending needs, recommend solutions, and maintain and expand relationships with additional products and services that benefit the member or prospect. The Lending Consultant will also proactively contact current Telhio members and prospects. Targeted members and prospects will vary and may include: indirect loan members, members and prospects who received Telhio marketing or offers, members with maturing CDs and members with existing home equity loans that will soon enter "balloon" status. This role collaborates within the Consumer Lending team and with other departments including the branch network. What you will do: Receives internal and external calls from members or prospects to uncover their lending needs. Contacts members and prospects who submitted online consumer loan applications to review borrowing needs and submits completed applications to underwriting. Ensures complete and accurate consumer loan applications are submitted for underwriting and processing. Acts as a problem solver who recommends solutions for the member or prospect. Conducts effective loan interview conversations with members and prospects while exploring non-lending financial needs. Refers non-lending opportunities to the appropriate department or service partner. Proactively contacts current Telhio members and prospects using outbound calling, email and other channels to establish, maintain and expand relationships with additional products and services that benefit the member or prospect. Plans outbound activities to maximize lead opportunities while tracking activities and results. What you will need: High School Diploma or Equivalent Required Bachelor's Degree Preferred 1-3 years Banking experience Preferred 1-3 years Loan sales Preferred 1-3 years Experienced in interviewing and advising the member Preferred Knowledge of Equal Credit Opportunity Act Knowledge of all consumer loan products Medium Attention to detail Analytical and quantitative skills Effective communication skills (oral and written) Effective relationship building skills Active Listening Time Management Ability to work in a fast-paced environment MS Excel/ MS Word MS Outlook Cross selling Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background Must have a valid/unexpired driver's license What you will need: Competitive pay Opportunity to earn incentive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal ca