Our team leverages technical data analytics skills to meet the evolving needs of the Product, Experience, Data and Technology (PXT) community as they adopt agile tools. Current applications in use by the team include Alteryx, Tableau and Excel with a working knowledge of Atlassian tools such as Jira, Align and Confluence. In addition to the data analytic responsibilities, our team supports the Consumer & Community Banking (CCB) Product, Experience, Data and Technology user base for all access needs related to the shared agility tools within CCB.

As a Senior Associate in Consumer & Community Banking Product Operations, you will be a self-starter, focused on delivering data-based solutions and insights to problems faced by the CCB Product, Experience, Data and Technology teams. As a representative of the CCB Product Operations team, you will have the ability to manage multiple stakeholders across the CCB-wide community. You will contribute in a dynamic environment as both an individual contributor and as part of broader, collaborative efforts.

Job responsibilities

• Draft, publish and maintain system and process documentation as a source of reference for CCB PXT

• Manage the access entitlement process for CCB agility tools - run, maintain, develop Alteryx workflows

• Develop dashboards using analytic tools (Alteryx, Tableau) to support agility metrics

• Identify and communicate with new to bank/new to CCB users who are eligible for training and access of CCB agility tools

• Assess and provide guidance on analytic solutions and collaborate on new or improved data needs with data owners

• Proactively identify areas for improvement using analytic insights

• Process exception requests from product line leads

• Remain focused on delivering the PXT leadership vision even when encountering headwinds

• Build and maintain relationships across the Enterprise in order to effectively guide and influence change

• Be a hygiene champion by identifying opportunities to help teams better adhere to our data quality standards

• Participate in community engagement and represent CCB Agility in key forums

Required qualifications, capabilities, and skills

• 3 years product, change management or process improvement experience

• Data Analytic Problem-Solving and Troubleshooting using data mining/extraction (excel, Alteryx) and data visualizations (tableau)

• Experience building, documenting and executing repeatable processes

• Exceptional written and verbal communication skills, including experience with executive level communication.

• Ability to build strong internal and external client relationships.

• Proficiency with Microsoft Office products.

• Candidates must be self-motivated and confident in ambiguous circumstances.

• College degree or equivalent experience

Preferred qualifications, capabilities, and skills

• Atlassian Jira, Jira Align and Enterprise Insights experience a plus

• Experience working on projects through all phases of a software development lifecycle is a plus

Candidates must be able to physically work in one of our below offices 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.

• Columbus, OH

• Plano, TX

• New York, New York

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-HYBRID

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $99,750.00 - $150,000.00 / year